Service Information; Warranty Certificate - Trueshopping SF20703 Mode D'emploi D'origine

Service information

We have competent service partners in all countries
named on the guarantee certificate whose contact details
can also be found on the guarantee certificate. These
partners will help you with all service requests such as
repairs, spare and wearing part orders or the purchase of
consumables.
Please note that the following parts of this product are
subject to normal or natural wear and that the following
parts are therefore also required for use as consumables.
Category
Wear parts*
Consumables*
Missing parts
* Not necessarily included in the scope of delivery!

Warranty certificate

Dear Customer,
All our products undergo strict quality checks to ensure
that they reach you in perfect condition. In the unlikely
event that your device develops a fault, please contact our
service department at the address shown on this
guarantee card. You can also contact us by telephone
using the service number shown.
Please note the following terms under which guarantee
claims can be made:
1. These guarantee conditions regulate additional
guarantee services. Your statutory guarantee claims
are not affected by this guarantee. Our guarantee is
free of charge to you.
2. Our guarantee only covers defects suffered by the
device which have been verifiably caused by a
material or manufacturing fault and is limited to the
rectification of such defects or the replacement of the
device at our discretion.
Please note that our devices are not designed for use
in commercial, trade or professional applications. A
guarantee contract will not be created if the device
has been used by commercial, trade or industrial
business or has been exposed to similar stresses
during the guarantee period.
3. The following are not covered by our guarantee:
- Damage to the device caused by a failure to
follow the assembly instructions or due to incorrect
installation, a failure to follow the operating
instructions (for example connecting it to an incorrect
main voltage or current type) or a failure to follow the
maintenance and safety instructions or by exposing
the device to abnormal environmental conditions or by
lack of care and maintenance. - Damage to the device
caused by abuse or incorrect use (for example
overloading the device or the use or unapproved tools
or accessories), ingress of foreign bodies into the
device (such as sand, stones or dust, transport
damage), the use of force or damage caused by
external forces (for example by dropping it).
- Damage to the device or parts of the device
caused by normal or natural wear or tear or by normal
use of the device.
4. The guarantee is valid for a period of 24 months
starting from the purchase date of the device.
Example
Blade guide, Battery
Blade
Guarantee claims should be submitted before the end
of the guarantee period within two weeks of the defect
being noticed. No guarantee claims will be accepted
after the end of the guarantee period. The original
guarantee period remains applicable to the device
even if repairs are carried out or parts are replaced. In
such cases, the work performed, or parts fitted will not
result in an extension of the guarantee period, and no
new guarantee will become active for the work
performed or parts fitted. This also applies if an on-site
service is used.
5. If the defect is covered by our guarantee, then the
item in question will either be repaired immediately
and returned to you or we will send you a new
replacement device.
Of course, we are also happy offer a chargeable repair
service for any defects which are not covered by the
scope of this guarantee or for units which are no longer
covered. To take advantage of this service, please send
the device to our service address.
Also refer to the restrictions of this warranty concerning
wear parts, consumables and missing parts as set out in
the service information in these operating instructions.