Troubleshooting - Napoleon Rosedale Serie Manuel Du Propriétaire

symptom
Flame is a blue, Blockage in vent.
lazy, transparent
flame.
White / grey film Sulphur from fuel is being
forms on glass. deposited on glass, logs, or
surfaces.
Exhaust fumes Appliance may be leaking
smelled in room, exhaust fumes into the room.
headaches.
Pilot will not light. No signal from remote with no
Makes noise with pilot ignition.
no spark at pilot
burner (EI only).
Pilot sparks but Gas supply.
will not light.
Out of propane gas.
Battery holder Battery holder (including wall
(including switch) switch) mounted upside down.
is in "OFF"
Battery holder (including switch)
position; burner
and/or wire is grounding.
comes on.
Faulty wire.
Remote control Remote control will not light the
and/or battery appliance.
holder (including
switch) is not
functioning
properly.
Battery holder (including switch)
or remote has low battery.
Error with synchronizing.
Remote too far away from
battery holder (including switch).
Flames are very Door is open.
aggressive.
Appliance won't No power to the system.
perform any
Battery holder (including switch)
functions.
in wrong position (if equipped).
Battery holder, battery holder
(including switch) and/or remote
control is not operational.
Appliance keeps High limit switch has tripped.
shutting off.
problem
Remove blockage. In really cold conditions, ice buildup may
occur on the terminal and should be removed as required.
Clean the glass with a recommended fireplace glass cleaner.
DO NOT CLEAN GLASS WHEN HOT.
If sulphur deposits are not cleaned off regularly, the glass may
become permanently marked.
Check firebox glass door was properly reinstalled after cleaning.
If not, turn off appliance. Contact a qualified technician.
Reprogram receiver code.
Replace battery holder (including switch), if applicable.
Check if the ball valve on the gas supply line is open
Contact a qualified technician.
Fill the tank.
Reverse.
Replace.
Check for ground (short); repair ground or replace wire.
Replace.
Expected behaviour. The remote control will only activate the
appliance after pilot ignition. Once lit with gas knob in the "ON"
position, the remote will turn the appliance's main burner on, off,
and control the thermostat (see "using your appliance" section
in this manual).
Replace batteries.
Reset battery holder (including switch) and remote control.
Refer to "wiring diagram" section in the Installation manual.
Ensure door is closed properly. If not resolved, contact a
qualified technician.
Check breaker to verify it's in the "ON" position.
Verify that the 3 position switch on the battery holder (including
switch) is in the remote position (middle).
Check battery power and orientation.
Your appliance (varies by model) is fitted with a safety switch
that shuts your appliance off in the event that your fireplace
and/or enclosure are reaching unsafe operating temperatures.
Contact a qualified technician.

9.0 troubleshooting

troubleshooting
solution
W415-10001664 / A-0 / 09.17.25
EN
17