Support; Troubleshooting - Philips Avent Plus Scf338/11 Mode D'emploi

Support

For all product support, power consumption details and the EU Declaration of Conformity, please visit
www.philips.com/support.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the breast pump. If you are
unable to solve the problem with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Center in your country.
Problem
I experience pain when I
use the breast pump.
The breast pump does not
switch on (indicator lights
do not go on).
All indicator lights on the
motor unit are flashing
and device shuts off
automatically.
I do not feel any
suction/the suction level
is too low.
Solution
- Choose a suction level that is comfortable for you (see 'Pumping
instructions').
- Check that the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
- Make sure that your nipple is placed in the center of the cushion.
- If the pain persists, stop using the breast pump and consult your
healthcare professional.
- Check if you are using the adapter that was supplied with the device and
that the adapter is connected correctly to the motor unit and wall socket.
- Connect the adapter to another wall socket. Then press and hold the
on/off button to check if the breast pump can be switched on.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
- Try to switch on the motor unit again.
- Check if you are using the adapter that was supplied with the device.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
- If possible, try a higher suction level.
- Check if the silicone diaphragm is assembled correctly (see 'Assembling
the breast pump'). Check that the silicone diaphragm is not damaged
(does not have small cracks, holes etc.).
- Check that the white valve is not damaged, the opening in its pointed part
closes fully, and that the valve is assembled correctly (see 'Assembling the
breast pump').
- Make sure that the breast pump is positioned correctly on the breast to
allow a seal between breast pump and breast.
- If you still do not feel any suction, please contact the Consumer Care
Center via www.philips.com/support.
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