TECHNICAL
SERVICE
POINTER
Brands Affected
ALL POINTERS ONLINE:
https://www.servicematters.com/
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Page 1
® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies.
For Immediate Attention of Your Service Department
Technical Service Pointer #: W10538518
Action Required: Informational/Mandatory
JennAir Built-In Microwave Ovens and
Release Date: September 2012
Single/Double and Combination Ovens
JJW2327WS00
JJW2330WS00
JJW2427WS00
JJW2427WS01
JJW2427WW00
JJW2427WW01
JJW2430WR00
JJW2430WR01
JJW2430WS00
JJW2430WS01
JJW2430WW00
JJW2430WW01
JJW2527WS00
JJW2530WS00
JJW2730WS00
JJW2730WS01
JJW2827WS00
JJW2827WS01
Serial Numbers:
Concern:
F6 E6, F6 E8 and F6 F9 error code information not available on Tech Sheets.
F6 E6 (Lost communication with Upper Oven AM)
F6 E8 (Lost communication with Microwave AM)
F6 E9 (Lost communication with Lower Oven AM)
Cause:
Three new error codes were added to the electronic diagnostic information to
help technician focus in on the specific electronic board that created the
communication drop off. The error code "F6 E0 (Lost communication)" was too
vague.
®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2012 All rights reserved.
JJW2827WW00
JJW2827WW01
JJW2830WP00
JJW2830WP01
JJW2830WR00
JJW2830WR01
JJW2830WS00
JJW2830WS01
JJW2830WW00
JJW2830WW01
JJW3430WP00
JJW3430WP01
JJW3430WR00
JJW3430WS00
JJW3430WS01
JJW3830WP00
JJW3830WP01
JJW3830WR00
Units built after code date D136 (September 2011)
Kitchen Products
Model:
JJW3830WR01
JJW3830WS00
JJW3830WS01
JMC2130WS00
JMC2130WS01
JMC2430WP00
JMC2430WP01
JMC2430WR00
JMC2430WR01
JMC2430WS00
JMC2430WS01
JMW2330WS00
JMW2330WS01
JMW2430WB01
JMW2430WB01
JMW2430WP00
JMW2430WP01
JMW2430WP02
JMW2430WR00
JMW2430WR01
JMW2430WR02
JMW2430WS00
JMW2430WS01
JMW2430WS02
JMW2430WW00
JMW2430WW01
JMW2430WW02
JMW3430WP00
JMW3430WP01
JMW3430WP02
JMW3430WR00
JMW3430WR01
JMW3430WR02
JMW3430WS00
JMW3430WS01
JMW3430WS02