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Troubleshooting
N°
Indication
The machine is off the
1
ground.
The dust box is not
2
installed.
3
The battery fails.
Please check whether the
4
wheels are stuck.
Please check whether
5
the front bumper
bracket is stuck.
The battery level is low.
6
Please charge.
Please check whether
the side brushes are
7
entangled or stuck.
Please move the
8
machine to an open
area.
Problems
The main unit
is suspended.
The dust box is taken
out and is not
installed.
An error
occurs during
battery
charging.
The wheels
are stuck.
The front bumper
bracket is stuck.
The battery level is
lower than 20%.
The side brushes
are abnormal.
The machine fails to
get out of the trap.
EN-20
Solution
Put the main unit back on
the ground and press the
cleaning key again.
Put the dust box back into
the product and press the
cleaning key again.
Contact after-sales service
personnel to test the
battery.
Check whether the wheels are
entangled with other objects and
clear the objects.
Check whether the front
bumper bracket can
rebound properly.
The machine automatically
activates the recharge mode.
Check whether the side brushes
are entangled with other
objects and clear the objects.
Please move the main unit to an
open place and press the
cleaning key again.
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