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5. Troubleshooting
5-1
BEFORE REFERRING TO TROUBLESHOOTING CHART
5-1-1
Check plumbing system. Flush toilet and ensure water supply is turned on.
5-1-2
Check electrical system. Ensure breaker and receptacle GFCI are on. Check condition of circuit breaker or fuse. Ensure plug is not loose. If
the pumping unit's thermal overload has activated, it will take about 20 minutes to reactivate.
5-1-3
Ensure decorative covers are installed and fully seated such that safety switch is activated, the green light should by solid.
5-1-4
Check the hydraulic system. Check that the discharge pipe and vent pipe are not blocked.
5-1-5
If the macerating pump turns on intermittently without flushing the toilet or collecting water drainage from sink, show, or tub, check for leakage
from the toilet tank flush valve.
5-2
TROUBLESHOOTING CHART
RISK OF ELECTRIC SHOCK. ALWAYS DISCONNECT THE POWER SUPPLY BEFORE PERFORMING ANY SERVICE TO THE
MACERATING TANK.
PROBLEM
Toilet flushes normally but evacuates or drains
from the bowl slowly
macerator sounds normal and runs for
4 seconds, then after some time runs
for 4 seconds.
NO alarm
Water is entering the macerator's holding tank slowly.
The toilet or discharge extension might be
blocked.
Poor vent
Accumulation in the strainer basket
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CAUSE
The piping must be cleaned.
The macerator must be vented properly to allow water to
enter the holding tank, confirm vent is clear.
DO NOT USE A QUICK VENT
Repetitively flush clean water and allow the macerator to
clear debris. If unit is unable to self-cure the blockage,
the access cover should be removed for manual
cleaning see section 4
REMEDY
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