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Troubleshooting
Problem
The appliance does not turn on
Weak suction
Brush roller tangled in
animation
Voice prompt:
Please clean the brush roller
WiFi indicator is off
CWT empty in animation
Voice prompt:
Insufficient water in the Clean
Water Tank. Please fill up water
DWT full in animation
Voice prompt:
Dirty Water Tank is full. Please
empty it
All lights off in operation
Battery level<10%
Voice prompt:
Low power. Please charge the
appliance
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
1. No power
2. Auto protection for
overheating
The dry filter is not installed, or
the dry filter is dirty
The brush roller is blocked
WiFi is not connected
CWT is empty
The dirty water in DWT has
reached the MAX line
Battery overheat or malfunction
Low power
24
Solution
1. Charge the appliance
2. Restart after cooling down
Install the dry filter or clean and
allow it to dry completely
Remove blockages
Follow the in-app guide to
connect to WiFi
Refill CWT
Empty the dirty water and then
reinstall the DWT
Cool the appliance down and
restart
Charge the appliance, or
restart
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