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SYMPTOM
POSSIBLE CAUSE
Lights will not
1. Light switch is turned off.
come on.
2. Bulb is loose or burned out.
3. Fuse is blown or circuit breaker is turned off.
4. Daylight turn-off is in effect.
5. Sensor not detecting movement.
6. Incorrect circuit wiring, if this is a new installation.
Lights come on
1. Light control may be installed in a relatively dark
in daylight.
location.
2. Light control is in TEST.
Lights come on
1. Light control may be sensing small animals or
for no apparent
automobile traffic.
reason.
2. Sensitivity is set too high.
Lights stay on
1. The sensor may be picking up a heat source like an air
continuously.
vent, dryer vent, or brightly painted, heat-reflective
surface.
2. Light control is in Manual Mode.
3. Sensitivity is set too high.
Lights flash on
1. Light control is in the TEST mode and warming
and off.
up.
2. Heat being reflected from other objects may be
affecting the sensor.
Please call 1-800-858-8501 (English speaking only) for assistance before returning product to
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com. If the
problem persists, call* for assistance at 1-800-858-8501 (English speaking only), 8:00 AM to 5:00 PM CST (M-F).
You may also write* to:
HeathCo LLC
P.O. Box 90045
Bowling Green, KY 42102-9045
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase,
and Place of Purchase.
Please keep your dated sales receipt, it is required for all warranty requests.
204069-01
All manuals and user guides at all-guides.com
TROUBLESHOOTING GUIDE
TECHNICAL SERVICE
store.
No Service Parts Available for this Product
SOLUTION
1. Turn light switch on.
2. Check bulb and replace if burned out.
3. Replace fuse or turn circuit breaker on.
4. Recheck after dark.
5. Re-aim the sensor to cover desired area.
6. Verify wiring is correct.
1. The fixture is operating normally under these
conditions.
2. Set control switch to 1, 5, or 10 minutes.
1. Re-aim sensor. Reduce sensitivity.
2. Reduce sensitivity.
1. Re-aim sensor. Reduce sensitivity.
2. Switch to Auto.
3. Reduce sensitivity.
1. Flashing is normal under these conditions.
2. Re-aim sensor. Reduce sensitivity.
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