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Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
2.
After playing music
loudly, the music stops
even though a song is
properly selected.
3.
Library menu is not
available.
4. Music server is not
available.
5. I have a wireless network
but my Media Module is
unable to connect to the
network.
Kohler Co.
Probable Cause
A. Thermal shut down.
A. The Roku agreement was
declined.
A. Wireless connection out of
range.
B. Wireless network is not
configured properly.
C. The network cable is not
connected to the correct
router/switch input.
D. A compatible media server is
not installed/running on your
home computer.
E. The media server on your home
computer is not configured to
share files.
F.
The incorrect Wi-Fi region was
selected.
A. Ethernet cable is plugged in.
B. Media Module is not within
Wi-Fi range.
C. A WEP or WPA key was not
entered for your secured
network.
D. The router is not set up for
802.11b.
15
Recommended Action
A. Shut down the system for 1 hour to
allow the unit to cool. Make sure
the area where the unit is installed
does not exceed 104°F (40°C).
A. Enter the settings menu, select
"System," select "Music Software,"
select "Roku Agreement" and select
"YES."
A1. Move router closer or install a
wireless access point.
A2. Connect via Ethernet cable.
B. Enter the settings menu, select
"System," select "WiFi Security,"
select "Network Name," select
"WEP/WPA Key" and enter the
security key.
C. Connect the Media Module to the
router's/switch's Ethernet ports.
D. Install/open one of the supported
media servers such as Firefly
Media Server, iTunes
Windows
Media Connect,
®
Rhapsody
, Yahoo! or
TM
Musicmatch
on your computer
®
and load your favorite music into
the server's library.
E. Reference the media server's help
menu to properly configure file
sharing.
F.
Enter the settings menu, select
"System," select "Music Software,"
select "Region" and select the
appropriate geographical region
that matches your Wi-Fi router.
A. Unplug the Ethernet cable.
B. Make sure the Media Module is
within range of your Wi-Fi
network.
C. Enter the settings menu, select
"System," select "WiFi Security,"
select "Network Name," select
"WEP/WPA Key" and enter the
security key.
D. Make sure the access point/router
is configured to allow 802.11b
clients.
, Microsoft
®
®
1093343-2-B
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