Elka suspension Manuel De L'utilisateur page 24

9. Return procedures for service work or warranty
To ship your shock absorbers to our Factory Service Department
for servicing or warranty issues, simply follow these easy steps:
1. Call our Customer Service Department to get a Return Goods
Authorization Number (RGA Number) at 1-800-557-0552 or
450-655-4855. This RGA number is mandatory for all incoming
packages. Without this return number, the service can be
delayed.
2. Print and fill out completely the Service Work Order form from
our web site at:
www.elkasuspension.com/service/forms.html (PDF file format)
or use the one provided along your Owner's Manual.
3. Download, print and fill a Commercial Invoice (PDF file, 2 pages)
form from our web site at:
www.elkasuspension.com/service/forms.html (PDF file format)
or use the one provided along your Owner's Manual. This form is
mandatory for customs purposes. Include the form along your
shipment's paperwork. Our representatives can assist you to fill
out the commercial invoice.
4. Clean your shocks thoroughly using gentle detergent. Wrap your
shocks individually before placing them in a box to avoid
damage during shipping. Any damage occuring during shipping
is your responsability. Full shipping insurance is recommended.
Place your completed form on top inside your package.
5. Include a copy of your original invoice on top inside your
package.
6. Download, print and fill the Shipping Label from our web site at:
www.elkasuspension.com/service/forms.html (PDF file format)
or use the one provided along your Owner's Manual. Place this
label on top your package.
7. Ship your package at the address below:
ELKA SUSPENSION INC. - Factory Service Department
1585-M De Coulomb, Boucherville, Quebec, Canada J4B 8J7
8. Wait for a call from our technicians to confirm reception.
Turn-around time is usually between 7 to 10 days from
the moment we receive your package.
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ELKA SUSPENSION INC. Phone: (450) 655-4855 or 1 800 557-0552 www.elkasuspension.com