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PROBLEM
Food does not broil
properly.
The oven
temperature is too
hot or too cold.
Scratches or
abrasions on
cooktop surface.
Brown streaks or
specks.
Areas of
discoloration with
metallic sheen.
The oven will not
self-clean.
"Crackling" or
"popping" sound.
Excessive smoke
during a self-
cleaning cycle.
The oven door will
not open after a
self-cleaning cycle.
Oven not clean
after a self-cleaning
cycle.
65_ Troubleshooting
NE595R1ABSR_AC_DG68-00435A-03_EN.indd 65
POSSIBLE CAUSE
The oven controls have been set
incorrectly.
The rack has not been properly
positioned.
Cookware not suited for broiling.
In some areas the power (voltage)
may be low.
The oven sensor needs to be
adjusted.
The cooktop is being cleaned
improperly.
Cookware with rough bottoms was
used on the cooktop or there were
coarse particles (eg. salt or sand)
present between the cookware
and the surface of the cooktop.
Cookware has been slid across the
cooktop surface.
Boilovers have been cooked onto
the surface.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
The oven temperature is too high
to start a self-clean operation.
The oven controls have been set
incorrectly.
You cannot start a self-cleaning cycle if you have activated the oven lockout
feature or if a radiant surface element is on.
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
There is excessive soiling in the
oven.
The oven is too hot.
The oven controls were not set
correctly.
The oven was heavily soiled.
SOLUTION
• Press the BROIL pad.
• See the broiling guide on page 43.
• Use suitable cookware.
• Preheat the broil element for 10 minutes.
• See the broiling guide on page 43.
• See the section on adjusting the
thermostat on page 49.
• Scratches are not removable. Tiny
scratches will become less visible in time
as a result of cleaning.
• To avoid scratches, use the recommended
cleaning procedures. Make sure the bottoms
of cookware are clean before use and use
cookware with smooth bottoms.
• Use the blade scraper to remove soil.
• See the section on the care and cleaning
of the glass cooktop on page 58.
• Remove using a ceramic-glass cooktop
cleaning cream.
• Use cookware with clean, dry bottoms.
• Allow the range to cool and reset the
controls.
• See the section on self-cleaning on page
53.
• This is normal.
• Press the CLEAR/OFF pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
• Allow the oven to cool.
• See the section on self-cleaning on page
53.
• Wipe up heavy spillovers before starting
the self-cleaning cycle. Heavily soiled
ovens may need to self-clean again or for
a longer period of time.
2013-05-23
5:59:58
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