ECOVACS DEEBOT T10 PLUS Manuel D'instructions page 23

Troubleshooting
No. Malfunction
DEEBOT is not able to
1 connect to ECOVACS
HOME App.
Unable to create furniture
2
map on App.
DEEBOT Dual Side Brushes
3
drop out of place during use.
No singal found. Unable to
4
return to the Station.
Possible Causes
Incorrect home Wi-Fi username or password entered.
DEEBOT is not within range of your home Wi-Fi
signal.
DEEBOT is not in the configuration state.
Incorrect App installed.
Not using a 2.4GHz or 2.4/5 GHz mixed network.
DEEBOT does not start cleaning from the Station.
Move DEEBOT when cleaning might cause the
mop lost.
Auto cleaning is not complete.
The Dual Side Brushes are not correctly installed.
The Station is incorrectly placed.
The Station is out of power or manually moved.
DEEBOT does not start cleaning from the Station.
The charging route is blocked. For example, the
door of the room with the Station is closed.
Solutions
Enter the correct home Wi-Fi username and password.
Make sure DEEBOT is within range of your home Wi-Fi signal.
Make sure DEEBOT is connected to the power supply and
turned on. Open the cover, and press RESET Button. DEEBOT
will enter the confuguration state when you hear a voice
prompt.
Please download and install ECOVACS HOME App.
DEEBOT does not support 5GHz network. Please use a
2.4GHz or 2.4/5 GHz mixed network.
DEEBOT must start cleaning from the Station.
During cleaning, do not move DEEBOT as far as possible.
Make sure DEEBOT automatically return to the Station after
cleaning.
Make sure the Dual Side Brushes click into place when
installing.
Please place the Station correctly according to the instructions
in the [Charging DEEBOT] section.
Check whether the Station is connected to power supply. Do
not move the Station.
It is recommended that DEEBOT start cleaning from the
Station.
Keep the charging route clear.
23 EN