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Troubleshooting (cont.)
Neckjet System
Symptoms
3. Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.
4. Water flows from neckjets,
but neckjets do not pulse.
Effervescent Ports
Symptoms
1. Effervescent ports do not
work.
2. Effervescent ports do not
bubble.
Chromatherapy Lights
Symptoms
1. Chromatherapy lights do
not work.
Remote Control
Symptoms
1. Remote control does not
work.
Kohler Co.
All manuals and user guides at all-guides.com
Probable Causes
A. Neckjet line is blocked.
B. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
C. Butterfly valve does not work.
D. Control does not work.
A. Wiring harness from neckjet
pulse canister to control is loose,
disconnected or damaged.
B. Pulse canister does not work.
C. Control does not work.
Probable Causes
A. Whirlpool pump is not
operating.
B. Butterfly valve does not work.
C. Pump does not work.
D. Control does not work.
A. Air intake on suction line is
blocked.
B. Water flow is too low.
Probable Causes
A. Loose, disconnected or damaged
wiring/connections.
B. Control does not work.
Probable Causes
A. Batteries improperly installed or
dead.
B. Antenna on wiring harness is
damaged.
C. Remote control not programmed
correctly.
D. Remote control does not work.
E. Control does not work.
15
Recommended Action
A. Disconnect neckjet hoses and
remove blockage.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. Replace butterfly valve.
D. Replace control.
A. Check wiring for proper
connections. Replace wiring
harness if necessary.
B. Replace pulse canister.
C. Replace control.
Recommended Action
A. Turn on pump.
B. Replace butterfly valve.
C. Refer to the service manual to
troubleshoot the system. Refer to
installer/dealer.
D. Replace control.
A. Remove blockage.
B. Increase water flow.
Recommended Action
A. Check wiring for proper
connections. Replace wiring if
necessary.
B. Replace control.
Recommended Action
A. Replace batteries.
B. Replace wiring harness.
C. See homeowners guide or service
manual.
D. Replace remote control.
E. Replace control.
1023249-5-C
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