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No responsibility is assumed for any special, incidental or consequential damages. In order to obtain
warranty service, simply call toll-free 1-800-54-AVENT (1-800-542-8368).
Your appliance has been designed and developed with the greatest possible care and has an expected
service life of 500 hours.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the breast pump. If you are
unable to solve the problem with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Center in your country.
Problem
I experience pain when I
use the breast pump.
The breast pump does not
switch on (indicator lights
do not go on).
All indicator lights on the
motor unit are flashing
and device shuts off
automatically.
I do not feel any
suction/the suction level
is too low.
Solution
-
Choose a suction level that is comfortable for you.
-
Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
-
Make sure that your nipple is placed in the center of the flange.
-
If the pain persists, stop using the breast pump and consult your
healthcare professional.
-
Check if you are using the adapter that was supplied with the device and
that the adapter is connected correctly to the motor unit and power
outlet.
-
Connect the adapter to another power outlet. Then press and hold the
on/off button to check if the breast pump can be switched on.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
-
Try to switch on the motor unit again.
-
Check if you are using the adapter that was supplied with the device.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
-
If possible, try a higher suction level.
-
Check if the silicone diaphragm is assembled correctly (see 'Assembling
the breast pump').
-
Check if the white valve is not damaged and assembled correctly (see
'Assembling the breast pump').
-
Check if the other parts of breast pump are intact and assembled correctly
(see 'Assembling the breast pump').
-
Make sure that the pump is positioned correctly on the breast to allow a
seal between breast pump and breast.
-
If you still do not feel any suction, please contact the Consumer Care
Center via www.philips.com/support.
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