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SERVIcING
Company OURSSON AG expresses great apprecia-
tion to you for choosing our products. We have done
everything possible so that this meets your needs, and
the quality corresponds to the best world standards. If
your OURSSON branded product will need maintenan-
ce, please contact one of the authorized service center
(hereinafter - ASC). A complete list of ASC and their
exact addresses can be found on the website www.
oursson.com.
Warranty obligations OURSSON AG:
1. Warranty obligations OURSSON AG, provided ASC
OURSSON AG, apply only to models designed
OURSSON AG for the production or supply and
sale within the country where the warranty service
is provided, purchased in this country, certified for
compliance with the standards of this country, and
also marked the with official marks of conformity.
2. Warranty obligations OURSSON AG operate within
the law on protection of consumer rights and are
regulated by the laws of the country in which they
are provided, and only when the product is used
exclusively for personal, family or household purpo-
ses. Warranty obligations OURSSON AG shall not
apply to uses of goods for business purposes or in
connection with the acquisition of goods to meet the
needs of enterprises, institutions and organizations.
3. OURSSON AG sets for its products the following
terms of use and warranty periods:
Product name
Microwave ovens
breadmakers, induction hobs
Multicookers, kitchen
processors, electric kettles,
electric grills, hand blenders,
hand mixers, meat grinders,
blenders, toasters, airpots,
toasters, juicers, steamers,
coffee makers, choppers,
freezers, refrigerators,
automatic coffee machines
Kitchen scales
4. Warranty obligations OURSSON AG shall not apply
to the following products, if their replacement is
assumed and is not connected with disassembling
products:
• Batteries.
• Cases, straps, cords for carrying, mounting acces-
sories, tools, documentation that came with the
product.
5. Warranty does not cover defects caused due to
violations of the rules of consumer use, storage or
transportation of the goods, actions of third parties or
force majeure, including but not limited to the follow-
ing cases:
• If the defect was a result of careless handling,
used for other purposes, violations of conditions
and rules of operation set forth in the instruc-
tion manual, including as a result of exposure to
high or low temperatures, high humidity or dust,
traces of opening the device independently and/
14
All manuals and user guides at all-guides.com
Warranty
Terms of
Period,
use, months
months
60
24
or self-repair, mismatch state standards for power
grids, getting liquids, insects or other foreign
objects, substances inside the device, as well as
long-term use of the product in extreme operational
modes.
• If the defect of the product was a result of unau-
thorized attempts to test the product or make any
changes in its construction or software programs,
including repair or maintenance in unauthorized
service centers.
• If the defect of the product was a result of use of
non-standard and/or low quality equipment, acces-
sories, spare parts, batteries.
• If the defect of the product is associated with
its use in conjunction with additional equipment
(accessories), other than additional equipment
recommended by OURSSON AG for use with this
product. OURSSON AG is not responsible for the
quality of the additional equipment (accessories)
manufactured by third parties, for the quality of its
products together with such equipment, as well as
the quality of the work of the additional equipment
of OURSSON AG together with the products of
other manufacturers.
6. Product defects detected during the lifetime of the
product are eliminated by the authorized service cent-
ers (ASC). During the warranty period, elimination of
defects is free of charge with the presentation of the
original certificate of guarantee and documents that
confirm the fact and date of the contract of retail pur-
chase. In the absence of such documents, warranty
period is calculated from the date of manufacture of
goods. It should be taken into account:
• Setup and Installation (assembly, the connection,
etc.) of the product described in the documentation
attached to it, does not enter the scope of warranty
OURSSON AG and can be performed by the
user as well as the specialists of most authorized
service centers on a paid basis.
• Work upon maintenance of products (cleaning
and lubricating the moving parts, replacement of
consumables and supplies, etc.) are made on a
paid basis.
7. OURSSON AG is not responsible for any damage di-
rectly or indirectlycaused by their products to people,
pets, property, if it occurred as a result ofnon-obser-
vance of the rules and conditions of use, storage,
transportation or installation of the product, intentional
or negligent actions of consumer or third parties.
8. Under no circumstances, OURSSON AG is not
responsible for any special, incidental, indirect or con-
sequential loss or damage, including but not limited
to: lost profits, damages caused by interruptions in
the commercial, industrial or other activities, arising
from the use of or inability to use the product.
9. Due to continuous product improvement, design ele-
ments and some technical specifications are subject
to change without prior notice from the manufacturer.
Using the product when after the terms of use
(lifetime):
1. Lifetime set by OURSSON AG for this product ap-
plies only when the product is used exclusively for
personal, family or household needs, as well as the
consumer observes the correct operation, storage
and transportation of products. Under thecondition of
careful handling of the product and compliance with
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