C
Fault
Grey spots appear on the
laundry.
The spin cycle does not
take place or takes place
later than expected.
(*) See the chapter regarding maintenance and cleaning of your machine.
(**) See the chapter regarding installation of your machine.
Automatic fault warnings and what to do
Your Washing Machine is equipped with a built-in fault detection system, indicated by a
combination of flashing wash operation lights. The most common failure codes are shown
below.
Trouble code Possible fault
The door of your machine is
not shut properly.
E01
The water pressure or the
water level inside the machine
may be low.
E02
The pump is faulty or pump
filter is clogged or electrical
connection of the pump is
E03
faulty contact
Your machine has excessive
E04
amount of water.
(*) See the chapter regarding maintenance and cleaning of your machine.
Useful information
Possible cause
There is untreated oil, cream
or ointment on your laundry.
No fault. The Unbalanced
load control system has been
activated.
40
Use the amount of detergent
as instructed on the packaging
in the next wash.
The Unbalanced load control
system will try to spread your
laundry. The spinning cycle
will begin once your laundry is
spread. Load the drum evenly
for the next wash.
What to do
Shut the door properly until you hear a click. If
your machine persists to indicate fault, turn off
your machine, unplug it and contact the nearest
authorised service agent immediately.
Check the tap is fully turned on. Mains
water may be cut-off. If the problem still
continues, your machine will stop after a while
automatically. Unplug the machine, turn off
your tap and contact the nearest authorised
service agent.
Clean the pump filter. If the problem persists,
the nearest authorised service agent. (*)
Your machine will discharge water by itself.
Once the water has drained, turn off your
machine and unplug it. Turn off the tap and
contact the nearest authorised service agent.
EN
Troubleshooting