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Troubleshooting
If you experience any trouble with your wireless Internet radio, then you may find
it useful to visit the help section on our webpage: http://www.reciva.com
If you have trouble connecting the radio to your wireless network, these steps
may help to resolve the problem:
1.
Confirm that a Wi-Fi connected PC can access the Internet (i.e. can
browse the web) using the same network.
2.
Check that a DHCP server is available, or that you have configured a
static IP address on the radio. You can configure a static IP address
on the radio using the menu item 'Configure -> Network Config -> Edit
Config', and then select 'No' for 'Auto (DHCP)'.
3.
Check that your network's firewall is not blocking any outgoing ports.
As a minimum, the radio needs access to UDP and TCP ports 80, 554,
1755, 5000 and 7070.
4.
Check your access point does not restrict connections to particular
MAC addresses. You can view the radio's MAC address using the
menu item 'Configure -> Network Config -> View Config -> MAC
address'.
5.
If you have an encrypted network, check that you have entered the
correct key or passphrase into the radio. Remember that text-format
keys are case sensitive. If, when attempting to connect to an encrypted
network, your radio displays: 'Wireless error' followed by a 5-digit
number, then please ensure that you enter the correct passphrase for
the network. If the problem persists, then you may need to consult your
network configuration.
If your radio can connect to the network successfully, but is unable to play
particular stations, it may be due to one of the following causes:
1.
The station is not broadcasting at this time of the day (remember it
may be located in a different time zone).
2.
The station has reached the maximum allowed number of
simultaneous listeners.
3.
The station is not broadcasting anymore.
4.
The link on the radio is out of date.
5.
The Internet connection between the server (often located in a different
country) and you is slow.
Try using a PC to play back the stream via the broadcaster's web site.
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