Warranty Clause Koninklijke Auping Bv/Royal Auping - Auping Royal 300 Mode D'emploi

9. Warranty clause Koninklijke Auping bv/Royal Auping

The Auping brand name is your war-
ranty for years of use to your full
satisfaction of the product you have
bought. Each Auping product is com-
posed of high-quality, durable mate-
rials and has been manufactured with
utmost care. It has been thoroughly
inspected before it left the factory.
Royal Auping gives you a lifetime war-
ranty against material or manufactu-
ring defects in all its bed bases (i.e.
mesh bases and steel bed frames),
except on motors, adjustment mecha-
nisms and electronic parts. On these
products as well as mattresses and
duvets, there is a 5-year warranty
against material or manufacturing
defects, based on an annual deprecia-
tion of 20% of the purchase price.
This means that if any material or
manufacturing defects should occur in
the first year after the invoice date,
we will reimburse the full costs of
replacement or repair. This will be
reduced each time by 20% in the next
four years. For pillows and bed linen a
full 2-year warranty applies. The war-
ranty period begins on the date
shown on your purchase invoice. The
warranty is granted under the explicit
condition that our installation and
maintenance instructions have been
observed and that the product has
been subject to normal household
usage.
In the event of material or manufactu-
ring defects, Royal Auping is obliged
to rectify the defects free of charge
according to the Auping warranty con-
ditions. If the defect cannot be repai-
red, Royal Auping will within the war-
ranty period replace the product free
of charge by an identical product, or,
if the product is no longer manufactu-
red, by a similar replacement of the
same value. Whether a justified claim
will be settled by replacement, by
repair or by compensation remains at
Royal Auping's discretion.
The Royal Auping warranty does not
cover any claim due to improper use
(e.g. due to overload) or normal wear
and tear. If an Auping product is com-
bined with a product not manufactu-
red by Auping, the warranty may be
restricted or declared void, depending
on the nature of the claim.
Any warranty claim must first be
recognised as justified, either by the
authorised distributor in claimant's
country, or by Royal Auping. Royal
Auping will supply the parts to rectify
the problem at no material cost to
claimant or at reduced material cost if
a warranty on depreciation basis
applies. Depending on the country,
the warranty may not automatically
include cost incurred for shipping
defective products to Royal Auping or
its authorised distributor for scrutiny
and/or repair, nor for shipping cost of
GB19