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Troubleshooting
PROBLEM
"Err" shows in display.
Blender fails to start.
Unit does not respond to
button commands.
Blender smells like it is
burning.
There is grease around the
bottom of the blender jar or
on the counter top.
Blender jar is cloudy or
stained. How can I clean it?
Blender stops after 5 minutes
of blending.
18
PROBABLE CAUSE/SOLUTION
• Turn unit to
(OFF) before unplugging.
• Unplug and allow unit to cool 15 to 45 minutes.
• If unit will not operate after 45 minutes of cooling, call our customer care center.
• Make sure control knob is not in the
• Check to see if the unit is securely plugged into an electrical outlet of proper voltage and frequency.
• Check to see if fuse for electrical outlet has blown or if circuit breaker has tripped.
• Turn power off and back on using control knob to reset controls.
• If unit does not respond, call our customer care center at 1.800.851.8900 in the U.S. or 1.800.267.2826 in
Canada.
• Turn unit to
(OFF) and allow to cool.
• Although motors are tested during the manufacturing process, heavy use may cause curing of motor
windings. The smell may quickly dissipate after a few heavy uses.
• If smell continues after additional heavy uses, call our customer care center at 1.800.851.8900 in the U.S.
or 1.800.267.2826 in Canada.
• Monitor the problem and source. This may indicate an issue with the jar bearings.
• Call our customer care center at 1.800.851.8900 in the U.S. or 1.800.267.2826 in Canada if the condition
persists.
• Some cloudiness may be natural after use. The minerals from fruits, produce, and leafy greens, in addition
to the oils of various nut butters, can sometimes cause a film on the blender jar.
• Sprinkle 1/4 cup (59 ml) baking soda in blender. Add 1 cup (237 ml) white vinegar. Mixture will bubble.
When bubbling subsides, add 2 cups (473 ml) water and blend on the CLEAN cycle. Wash any remaining
residue with dish soap and water. Rinse and dry thoroughly.
• This is normal and part of the regular operation of this high-performance blender to ensure lasting
durability. Turn unit to
(OFF) and repeat process until desired consistency.
(OFF) position.
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