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Symptom
Mouse is inoperable on one
server port
Mouse is inoperable on all
server ports
Remote Video is
unrecognizable
Action
If the mouse is inoperable on a port, try the mouse
reset command <MR> or <MW> with that server selected.
(For instructions on command mode, see 'Basic Operations'.)
Verify that the cables from the server to the
switch are connected properly.
Make sure that you have keyboard/mouse privileges for
that port.
Verify that the mouse driver and application are confi gured
properly for mouse support.
Verify that the server works properly with a mouse con-
nected directly to it. If the problem persists, contact Techni-
cal Support.
Verify that the mouse is plugged into the correct PS/2
port on the back of the switch.
Try the mouse reset command <MR> or try the 'Reset stan-
dard mouse/keyboard' command from the OSD Command
Menu for servers using PS/2 mice. Use <MW> or 'Reset
wheel mouse' for servers using the Microsoft IntelliMouse.
(For instructions on command mode, see the 'Basic Opera-
tions' chapter.)
Verify that the mouse works when connected directly to a
server.
Cycle power to the switch. (You do not have to power
down your servers for this.) If the mouse remains
inoperable, power down all attached servers, cycle
power on the switch, then repower the servers. If
the problem persists, contact Technical Support.
Verify the remote monitor capabilities are equal to
or greater than the local monitor capabilities.
Plug and Play video is only supported on the local
video port.
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