After Sales Service; Guarantee Conditions - Atlantic ACI Serie ACI VERTICAL MURAL 50 Mode D'emploi

The following water heater parts can be
replaced :
the door seal
G
the electronic thermostat assembly
G
heating elements
G
sheath for ceramic element
G
Please call us for special parts.
This guarantee excludes failures due to:
J Abnormal environmental conditions :
G Various types of damage caused by shocks or dropping
during handling after departure from the factory.
G Positioning the heater in a location subjected to frost or
bad weather (humid, aggressive or badly ventilated environ-
ments).
Use of water with aggressiveness criteria such as those
G
defined by the DTU (technical rule) Plumbing 60-1 adden-
dum 4 for hot water (content of chlorides, sulphates, cal-
cium, resistivity and bicarbonate alkalinity).
G Electricity power supply with high overvoltages (mains,
lightning, etc.)
G Damage resulting from undetectable problems due to the
choice of the location (difficult access) and which could have
been avoided by immediate repair of the heater.
J An installation not in conformity with the regula-
tions, standards and standard practice, and particu-
larly :
New safety valve missing or not installed according to
G
standard EN 1487 or modification to the setting.
The water heater must be installed by a qualified pro-
fessional in accordance with standard practice, standards
in force and the instructions in our technical manuals.
It must be used normally, and be regularly serviced by a
specialist.
Under these conditions, our guarantee includes the
replacement or supply of parts recognized as being ori-
ginally defective by our services, or possibly of the enti-
re heater, free of charge to our distributor, excluding
labour and transport costs and any indemnities and
extension to the guarantee.
Our guarantee comes into force starting from the instal-
lation date (as marked on the installation invoice). If
there is no justification, the date assumed will become
the date of manufacture marked on the nameplate of the
water heater, plus six months.The provisions specified in
these guarantee conditions do not exclude the purcha-
ser benefit of the legal guarantee against hidden vices

After sales service

Any work on electrical parts must be done by a specialist.
Extent of guarantee

Guarantee conditions

Only use spare parts referenced by ATLANTIC.
Whenever you order parts, specify the exact type
of the water heater, its capacity, the equipment type
(TC or single phase, immersion or ceramic), and
the date of manufacture.
All this information is printed on the identification
plate of the water heater, glued close to the electri-
No couplings (cast iron, steel or insulating) on the hot
G
water connection pipes, which could cause corrosion.
G Defective electrical connection: not in conformity with
standard (France) NFC 15100, incorrect earthing, cable
cross-section too small, connection with flexible cables, fai-
lure to respect connection diagrams specified by the manu-
facturer.
The heater is put in a position that is not in conformity
G
with the instructions of the manual.
External corrosion caused by incorrect sealing of the
G
pipes.
J Defective maintenance :
G Abnormal scaling of heating elements or safety devi-
ces.
Failure to properly maintain the safety device resulting in
G
overpressure.
Modification to original equipment, without the manufac-
G
turer's approval, or use of spare parts not referenced by the
manufacturer.
and defects, which is applicable in all cases according to
the conditions of articles 1641 and subsequent articles
in the civil code.
In no case the failure of a part shall justify the replace-
ment of the water heater.ATLANTIC holds all the spare
parts at your disposal.
IMPORTANT
A heater that is presumed to have caused
damage must be left in place for inspec-
tion by experts, and the injured party
must inform his insurance company.
15
cal switch.