Returns - Chauvet Obey 40 Mode D'emploi

Returns

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In case you need to return a product or request support, follow the procedure below:
•
If you live in the U.S., contact CHAUVET® World Headquarters (see below).
•
If you live in the UK or Ireland, contact CHAUVET® Europe Ltd. (see below).
•
If you live in any other country, DO NOT contact CHAUVET®. Instead, contact
your distributor of record. See www.chauvetlighting.com for distributors outside
the U.S., United Kingdom, or Ireland.
If you live outside the U.S., United Kingdom, or Ireland, contact your distributor
of record and follow their instructions on how to return CHAUVET® products
to them. Visit our website for contact details.
Call the corresponding CHAUVET® Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared
to provide the model number, serial number, and a brief description of the cause for
the return.
You must send the merchandise prepaid, in its original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of
paper and place it inside the box:
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Your name
•
Your address
•
Your phone number
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The RMA number
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A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from
inadequate packaging will be your responsibility. FedEx packing or double-boxing
are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Obey™ 40 User Manual Rev. 5 ML