Troubleshooting Guide - LaMotte WaterLink Spin Touch FF Manuel D'instruction

TROUBLESHOOTING

TROUBLESHOOTING GUIDE

Problem
"No Disk, Test Aborted"
"No Disk Cover, Test
Aborted"
"Lid Open, Test Aborted"
"Used Disk"
Meter Check Disk
!
on Test History
screen
Range Error
Output Error
Consistently unexpected
high results for metals
Alkalinity result of 0 ppm
Unexpected results
Disk type is not an option
in Disk Series
High pH results
Reason
No disk in chamber
Empty chamber
Disk cover was not used
Lid opened
Reacted disk in chamber
Meter Check Disk in chamber
instead of reagent disk
Meter is using the default blank
due to under fi lled disk or air
bubble.
Raw data out of range
Decreased light intensity.
Possibly dirty lens
Metals may actually be present
Usually due to an underfi lled disk.
Dirty disk cover
Software or meter fi rmware is
out of date.
Water sample temperature above
100 °F (38 °C) interferes with pH
reagent
17
Solution
Place fi lled disk in chamber. Cover
with disk cover. Select OK. Start
test.
Insert fi lled disk. Cover with disk
cover. Select OK. Start test.
Use disk cover. Select OK. Start
test.
Close lid. Select OK. Start test.
Select "Continue" to go to Test
Results screen. Select "Abort" to
go to Testing screen and run test
with new disk.
Select "Continue" to go to Test
Results screen. Select "Abort" to
go to Testing screen and run test
with reagent disk.
Solution: Fill disk correctly (see
FILLING)
Contact Support
Clean lens (see CLEANING).
Follow Range Check Procedure. If
error message persists, contact
Support.
Repeat test with distilled water. If
the results still show that metals
are present, contact Support.
Review the disk fi lling procedures
and test again. If problem persists,
contact Support.
Gently clean disk cover apertures
with pipe cleaner or lint free cloth.
Update WaterLink Connect at
softwarecenter.lamotte.com
For water samples over 100 °F
(38 °C) subtract 0.3 from pH result
or, for the most accurate result,
wait until water sample is below 90
°F (32 °C) to test