Troubleshooting - Kamado Joe PELLET JOE Mode D'emploi

Troubleshooting

If something goes wrong, the LED near the probe ports will flash a specific
color or an alarm will sound, corresponding to one of the error codes below.
These codes will also display in the app.
Symptom Color
Err 1 SOLID RED
FLASHING
Err 2 RED &
YELLOW
FLASHING
Err 3
RED
SOLID
Err 4
YELLOW
FLASHING
Err 5 GREEN &
YELLOW
SOLID
Err 6
PURPLE
FLASHING
Err 7
YELLOW
FLASHING
Err 8
PURPLE
FLASHING
Err 9 BLUE THEN
YELLOW
FLASHING
Err 10
BLUE
FLASHING
Err 11
GREEN
FLASHING
Err 12 PURPLE &
YELLOW
EXCESSIVE
SMOKING
MANUAL
MODE SOLID GREEN
ENABLED
WiFi MODE
SOLID BLUE
ENABLED
Alarm Cause
ON Pit Probe is not connected
Meat Probe
OFF
Malfunction
Grill overheated. Pit Probe reached
ON
temperature greater than 800F.
Pit Probe has not reached 150F in
ON
5 Minutes
20 minutes.
Meat Probe temperature
OFF
is greater than 300F.
Hopper Door is open. Auger motor
OFF and pellet agitators will not operate
while hopper door is open.
Auger has sensed a pellet jam and is
attempting to remove the jam. Grill
ON
will try to unjam twice, then will
enter shut down sequence.
ON Fan is blocked.
Agitator is jammed and not able
ON
to turn.
OFF Weak WiFi signal.
5 BEEPS
Grill is updating firmware. Please
WHEN allow grill to finish update before
continuing to use.
COMPLETE
Grill could not complete the
ON
firmware update.
OFF Grill may be preheating.
Grill is in manual cook mode.
OFF
Lid is open.
OFF Grill is in WiFi Mode.
1. Check connection is fully seated.
2. Unplug pit probe from grill, wait 10 seoncds and reconnect.
3. Pit Probe is defective. Please contact Customer Service.
1. Meat probe damaged or over heated, replace meat probe.
1. Fan will run at 50%, auger will remain off until set temperature
is reached.
2. Turn off your grill by turning the control dial to the OFF position.
3. Check for potential cause of overheat.
*Grease fire
*Too many pellets in the crucible
4. Restart the grill.
Your grill needs 3 things to start a cook:
*Air (oxygen)
*Fuel (pellets)
*Heat (smoke or fire)
1. Once grill has cooled and is safe to touch, remove the cooking
surface and drip tray assembly from the grill. Remove the heat
deflector. Look in to the firebox to ensure the firebox is clean and there
is full visibility of the ignitor element.
2. Ensure pellet hopper is full of pellets and grill is powered on
(plugged in, switched on, and your control dial is set to high heat).
3. Turn control dial to high heat. Look in to firebox carefully, to see if
pellets are dropping in to the firebox (fuel). Feel 3 inches above firebox
to ensure fan is on and blowing air through fire box (oxygen). Smell the
air for smoke or look for visual signs of smoke or fire (heat).
4. If your grill is not heating, check ignitor connection, or change out
the ignitor element.
5. If pellets are not dropping into the crucible, check for jams in the
auger, check auger connections, or replace auger motor.
6. If the fan is not blowing air, check connections for fan, or replace fan.
1. Using protective gloves, remove meat probe from grill.
2. Unplug meat probe from controller.
3. Allow meat probe to cool before plugging back in.
1. Shut hopper door.
2. Check connection for hopper door.
3. Replace hopper door switch.
1. If your grill has entered shut down sequence, allow it to cool
completely.
2. Try to remove jam in auger by removing all pellets from pellet hop-
per, then turn the grill off and back on with the hopper door closed.
3. If you cannot remove the jam from the auger, take your grill apart to
remove the auger and clean.
*See detailed instructions on how to do this here:
www.kamadojoe.com /pages/support
1. Make sure the grill does not have anything blocking the lower air
intake grate on the bottom of grill.
2. Make sure top vent is in the open position.
3. Check connections for fan.
1. Remove any jammed pellets around agitator arms to fix jamming
issue.
1. Angle the antenna on back of the grill to point at the ground.
1. Do not try and cook while the grill is updating.
2. Grill needs to complete the update before you can continue cooking.
1. Turn grill off to allow the grill to reboot with the old firmware.
2. Turn grill back on and try to update again.
1. Pellets will cause a large amount of smoke in the ignition process.
2. Please allow the grill to reach set temperature before adding food.
3. If excessive smoke continues, restart your grill.
1. The grill is operating in manual cook mode.
2. The grill is cooking at the selected temperature on the control dial
3. You cannot use the app to set the grill temperature in manual mode.
1. Use the app to control the temperature of the grill.
2. The grill is cooking at the set temperature in the app.
3. If you do not wish to use the app, put your grill in manual mode by
selecting a temperature on the control dial.
22
Possible Solution