Common Issues - Roborock S7 Manuel D'utilisation

Common Issues

Problem
Unable to power on
Unable to charge
Slow charging
Unable to dock
Abnormal behavior
Noise during cleaning
Unable to connect to WiFi
Solution
• The battery level is low. Put the robot on the charging dock and charge it before use.
• The battery temperature is too low or too high. Only use the robot within the range of
4-40°C (39-104°F).
• Check the power indicator light turns on and both ends of the power cabel are properly
connected.
• If contact is poor, clean the contact areas on the charging dock and the robot.
• When used at high or low temperatures, the robot will automatically reduce its charging
speed to extend battery life.
• The charging contacts may be dirty. Wipe them with a dry cloth.
• There are too many obstacles near the charging dock. Move it to an open area.
• The robot is too far from the charging dock. Place it closer and retry.
• Restart the robot.
• The main brush, side brush, main wheels, or omni-directional wheel may be jammed.
Turn off the robot and clean them.
• VibraRise system abnormal. Check for jammed objects.
• WiFi is disabled. Reset the WiFi and try again.
• The WiFi signal is poor. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• The current Roborock robot is not supported. You can find supported models in the app.
• Unable to connect to WiFi abruptly. There may be an error with your router settings.
Contact Roborock customer service for additional support.
040