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Reprocessing the mask between patients
Only Sleep Lab Mask (SLM) variants of the mask are intended for multi-patient
re-use. When using between patients, these masks must be reprocessed
according to cleaning and disinfection instructions available on ResMed.com/
downloads/masks.
Troubleshooting
Problem/possible cause Solution
Mask is uncomfortable
Headgear straps are too
tight.
Mask could be the wrong
size.
Headgear is touching top
of ears.
Cushion is riding up the
face during use.
Spring frame is sitting too
close to the eyes.
Mask is too noisy
Ports cap or elbow
incorrectly inserted.
Vent is blocked or partially
blocked.
The cushion membrane is designed to inflate
against your face to provide a comfortable seal
with low headgear tension. Adjust straps evenly.
Ensure that the headgear straps are not too tight
and that the cushion is not crushed or creased.
Talk to your clinician to have your face size checked
against fitting template. Note that sizing across
different masks is not always the same. The
Quattro FX/Quattro FX for Her cushion is designed
to sit mid-bridge.
Remove and refit your mask according to the
instructions. Check that the top and bottom
headgear straps are correctly positioned. Ensure
that the Velcro tab is correctly aligned with
headgear material and not cutting into top of ear.
Check headgear positions against the instructions.
Headgear should not be worn too far back on your
head. Headgear may be the wrong size. If the
problem persists, talk to your clinician.
Your mask could be the wrong size. Talk to your
clinician to have your face size checked against the
fitting template.
Remove the ports cap and elbow from your mask,
then reassemble according to the instructions.
Clean with a soft bristle brush until the vent is
clear.
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