LauraStar SMART Mode D'emploi page 14

Laurastar international guarantee
The present guarantee does not, in any way, affect the sta-
tutory rights of the user pursuant to the national legislation
in force governing the sale of consumer goods, including
the rights set out by Directive 2011/83/EU of the European
Parliament and of the Council of 25 October 2011 on certain
aspects of sales and guarantees for consumer goods, or
the rights held by the user, by virtue of the sales contract,
with regard to the respective vendor. In the event that an
appliance sold by Laurastar contains manufacturing defects,
Laurastar shall be liable for the complete elimination of these
defects within the scope defined below.
1. Scope of cover
This guarantee only applies to products manufactured by or
on behalf of Laurastar, which may be identified by the brand,
the trade name or the Laurastar logo affixed to the product.
The guarantee does not apply to non-Laurastar products,
accessories or spare parts.
This guarantee shall be applicable only if the appliance be-
comes unusable, or if its use is significantly hindered, due to
a manufacturing defect, an assembly defect or a defect in
the material of the appliance, and if this defect was already
in existence when the appliance was supplied to the user.
It shall not be applicable, in particular :
• if the hindrance to use of the appliance is due to pro-
fessional use of the appliance, namely intensive use for
which the user receives monetary remuneration
• to normal wear and tear of the appliance's components
and accessories
• to an intervention by a third party or a repairer not
approved by Laurastar
• to failure to comply with the instructions contained in the
instruction manual, specifically the warnings concerning
start-up, use and maintenance of the appliance
• to non-compliant use.
The concept of "non-compliant use" notably includes damage
caused by :
• the fall of the appliance or of a component
• blows or marks resulting from negligence
• keeping the protective soleplate on the iron permanently
• failure to rinse the boiler
• use of water that does not comply with the specifications
• use of non-Laurastar products, accessories and spare
parts.
• Continuous connection of the power plug to the mains
socket.
2. Entitlements held by the user
When a user asserts, in a manner compliant with the pre-
sent guarantee, an entitlement arising from the said guaran-
tee, Laurastar shall be free to implement the most appropri-
ate method for eliminating the defect. This guarantee does
not grant the user any entitlement or any additional right;
in particular, the user may not claim for reimbursement of
expenses in relation to the defect, or compensation for any
consequential loss or damage. Moreover, transportation of
the appliance from the user's place of residence to Laura-
star's premises, and return transportation, shall be carried
out at the user's risk.
3. Term of validity
This guarantee is only valid for the entitlements that it ac-
cords to the user and that the user has asserted against
Laurastar within the guarantee term.
The guarantee term is one year for countries that are not mem-
bers of the European Union and two years for European Union
Member States and Switzerland, calculated from the date of
delivery of the appliance to the user. If defects are notified after
the guarantee term has come to an end, or if the documents or
items of evidence that are necessary to assert the defects in
accordance with the present declaration are not present until
after the end of the guarantee term, the user shall not hold any
rights or entitlements by virtue of this guarantee.
4. Immediate notification of defects
When the user discovers a defect in the appliance, he / she
undertakes to communicate this to Laurastar without delay.
If the user does not do so, he / she shall lose the entitle-
ments afforded by the present guarantee.
5. Methods for asserting entitlements arising from
the present declaration
In order to assert the entitlements resulting from this
guarantee, the user must contact the Laurastar Customer
Service department, either :
• by telephone
• by e-mail
• by fax.
He / she must follow the instructions from the Customer Ser-
vice department and send, at his / her own risk :
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice, of the till
receipt or any other suitable document as evidence of
the date or place of purchase.
The Customer Service department is available to provide
any additional information on this subject.
You will find other addresses for importers and official ser-
vice partners at www.laurastar.com.
- 16 -
EN