Troubleshooting Guide; Warranty - Nutri Ninja Nutri Bowl DUO NN100 Série Instructions

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting�
Unit doesn't turn on�
•
Make sure unit is plugged in.
•
Display will read "--" once connected to power.
•
Insert and rotate cup clockwise in base until it clicks. Programs will illuminate indicating that
your blender is ready for use.
Unit doesn't turn off�
•
Remove cup from base by rotating it counterclockwise and lifting it up. Display should turn off.
Unplug the power cord from the outlet.
Lid/Pro Extractor Blades ™ Assembly is hard to assemble�
•
Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on the
top of the cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat on the
cup. Twist clockwise until you have a tight seal.
Food is not evenly chopped�
•
For best results when chopping, cut pieces down to even sizes and do no overfill the Nutri
Bowl .
™
Doesn't mix well; ingredients get stuck�
•
Using the Auto-iQ programs is the easiest way to achieve great results. The pulses and
™
pauses allow the ingredients to settle toward the Pro Extractor Blades Assembly. If ingredients
are routinely getting stuck, adding some liquid will usually help.
•
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Unit moves on counter while blending�
•
Make sure the counter and the suction feet of the unit are clean and dry.
Unit is difficult to remove from counter for storage�
•
Tip unit forward from the back to disengage the suction feet.
21 1-877-646-5288
ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 1 year
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this Owner's Guide, subject to the following conditions and exclusions.
What is covered by my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months after the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by my warranty?
Our Customer Care/Product Specialists are available to provide all the warranty service options available to
you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.
1. Normal wear and tear of wearable parts (including all blending vessels, lids, blades and blender base)
which require regular maintenance and/or replacement to ensure the proper functioning of your unit are
not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or replacement. A fee
of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or
replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit ninjakitchen.com for product care/maintenance self-help. Our customer care and product
specialists are also available at 1-877-646-5288 to assist with product support and warranty service options.
How to initiate a warranty claim:
You must first activate your warranty by registering your unit online at registeryourninja.com (Note: Purchases
made directly from SharkNinja are automatically registered with us and the warranty activated.) Alternatively,
you can call 1-877-646-5288 to have a customer care specialist assist you. Please note, you must call 1-877-
646-5288 to initiate a warranty claim. Return and Packing Instruction information will be provided at that time.
Replacement parts are available for purchase at ninjakitchen.com. For more information on what is classified as
wearable and non-wearable parts, please visit ninjakitchen.com/warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
n i n j a k i tc h e n . c o m 22