Troubleshooting Guide - Nutri Ninja BlendMax DUO BL2000 Serie Instructions

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting.
Motor doesn't start or blade assembly doesn't rotate.
•
Make sure the container is securely placed on motor base.
•
Make sure the lid is securely on container in the correct position (align arrows).
•
The appliance is turned off. Press the power button ( ) to turn on.
•
Check that the plug is securely inserted into the electrical outlet.
•
Check the fuse or circuit breaker.
•
The unit has overloaded. The appliance will stop and the power light will flash. Unplug and
wait approximately 15 minutes before using again.
•
The unit has overheated. Unplug and wait approximately 15 minutes before using again.
•
Check to make sure the unit is not overloaded.
Food is chopped too fine or is too watery.
•
The food has been over-processed. Use PULSE button for controlled processing.
Food collects on lid or on the sides of the container.
•
The mixture is too thick. Add more liquid.
You cannot create snow from solid ice.
•
Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
•
Start with a few pulses and then go to a continuous blending cycle.
Motor base won't stick to counter or tabletop.
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
Suction feet WILL NOT stick on some surfaces such as wood, tile and non-polished finishes.
•
DO NOT attempt to use appliance when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.).
You get an "ERR" message.
•
Your Nutri Ninja
®
base. You may be trying to use a program that is not designed for the container you have
installed. The programs will light up, indicating which programs are available for each container.
•
You may also see the "ERR" message if your unit has been running for more than 2 minutes
within a brief period of time. If this occurs, please unplug the unit for 1 minute before restarting.
You have a blinking red light.
•
The unit is not installed properly. For your safety the unit will only be able to be turned on
when it is properly assembled. Please refer to the assembly pages of this Owner's Guide for
assistance.
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| Ninja BlendMax DUO
®
is able to sense which container is on the motor
™