Warranty; Certificate Of Warranty; Warranty Conditions; Registration Of Warranty - Ravelli Touch Radio Manuel D'utilisation Et D'entretien

Rev.0 17/05/2021
EN
Pag.6

WARRANTY

Certificate of warranty

Ravelli thanks you for the trust granted with the purchase of one of its products and invites the purchaser to:
• read the installation, use and maintenance instructions for the product;
• read the warranty conditions contained below.

Warranty conditions

The warranty for the Customer is acknowledged by the Dealer under the terms of law.
The Dealer acknowledges the warranty only if the product has not been tampered with and only if it has been installed in accordance with
the Manufacturer's instructions.
The limited warranty covers manufacturing material defects, as long as the product has not broken sue to an incorrect use, negligence,
incorrect connection, tampering, installation errors.
The warranty becomes null and void even if only one requirement in this manual is not complied with.
The following are not covered by warranty:
• the combustion chamber refractory stones;
• the door glass;
• the gaskets;
• the paint job;
• the stainless steel or cast iron combustion grille;
• the resistance;
• the Majolica cladding;
• the aesthetic parts;
• any damages caused by unsuitable installation and/or use of the product and/or shortcomings on the part of the customer.
The use of poor quality pellet or any other unauthorised fuel may damage the product's components, cause its warranty to be voided and
as a result eliminate the connected manufacturer liability.
It is therefore recommended to use good quality pellet that fulfils the requirements listed in the dedicated chapter.
All damages caused by transportation are not recognised, for this reason it is recommended to carefully check goods upon receipt,
immediately warning the reseller of any damage.

Registration of warranty

Info and problems

Dealers authorised by Ravelli use a trained Technical Service Centre network to meet the Customer's requirements. For any information
or request for assistance, please contact your Dealer or the Technical Service Centre.
Use and maintenance manual Phandheld Touch Radio
To activate the warranty, it is necessary to register the product on the Guarantee Portal on the website
www.ravelligroup.it, by entering your data and the purchase receipt.