Samsung DVD-VR375 Manuel D'utilisation page 82

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TROUBLESHOOTING (VCR)
Before contacting a Samsung customer service, perform the following simple checks.
PROBLEM
No power
You cannot insert a video cassette
Timer recording was unsuccessful
No playback picture or the picture is distorted
When the ► button is pressed during playback,
the still picture has severe "noise bar" streaks
Video Head Cleaning
If you are unable to solve the problem after reading the above instructions, note:
• The model and serial number on the rear of your DVD Recorder & VCR
• The warranty information
• A clear description of the problem
Then contact SAMSUNG customer service at 1-800-SAMSUNG.
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EXPLANATION/SOLUTION
• Check that the power plug is connected to a wall outlet.
• Have you pressed the POWER button?
• A video cassette can only be inserted with the window side up and the safety tab
facing you.
• Re-check the recording start/stop time settings and the current time
• Check whether you insert a tape which has enough time record
• Check to see if you are using a prerecorded tape.
• A still picture may have "noise bars", depending on the condition of the tape. Press
the CH/TRK (,/.) buttons during slow motion to minimize this effect.
• If poor pictures appear on a variety of cassettes, the video heads may need cleaning.
This is not a common problem and unless it appears, the heads should not be
cleaned.
When cleaning the video heads, read all instructions provided with the head cleaning
cassette. Incorrect head cleaning can permanently damage the video heads.