Gaggenau DF241760 Mode D'emploi page 21

Statement of Limited Product Warranty - Gaggenau
What this Warranty Covers & Who it Applies to: The limited
warranty provided by BSH Home Appliances (Gaggenau) in this
Statement of Limited Product Warranty applies only to the Gaggenau
appliance ("Product") sold to you, the first using purchaser,
provided that the Product was purchased: (1) for your normal,
household (non commercial) use, and has in fact at all times only
been used for normal household purposes; (2) new at retail (not a
display, "as is", or previously returned model), and not for resale, or
commercial use; and (3) within the United States or Canada, and
has at all times remained within the country of original purchase.
The warranties stated herein apply only to the first purchaser of the
Product and are not transferable.
• Please make sure to return your registration card; while not
necessary to effectuate warranty coverage, it is the best way
for Gaggenau to notify you in the unlikely event of a safety
notice or product recall.
How Long the Warranty Lasts: Gaggenau warrants that the
Product is free from defects in materials and workmanship for a
period of seven hundred thirty (730) days from the date of
purchase. The foregoing timeline begins to run upon the date of
purchase, and shall not be stalled, tolled, extended, or suspended,
for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy: During this
warranty period, Gaggenau or one of its authorized service
providers will repair your Product without charge to you (subject to
certain limitations stated herein) if your Product proves to have been
manufactured with a defect in materials or workmanship. If
reasonable attempts to repair the Product have been made without
success, then Gaggenau will replace your Product (upgraded
models may be available to you, in Gaggenau's sole discretion, for
an additional charge). All removed parts and components shall
become the property of Gaggenau at its sole option. All replaced
and/or repaired parts shall assume the identity of the original part
for purposes of this warranty and this warranty shall not be
extended with respect to such parts. Gaggenau's sole liability and
responsibility hereunder is to repair manufacturer-defective Product
only, using a Gaggenau-authorized service provider during normal
business hours. For safety and property damage concerns,
Gaggenau highly recommends that you do not attempt to repair the
Product yourself, or use an un-authorized servicer; Gaggenau will
have no responsibility or liability for repairs or work performed by a
non-authorized servicer. If you choose to have someone other than
an authorized service provider work on your Product, THIS
WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID.
Authorized service providers are those persons or companies that
have been specially trained on Gaggenau products, and who
possess, in Gaggenau's opinion, a superior reputation for customer
service and technical ability (note that they are independent entities
and are not agents, partners, affiliates or representatives of
Gaggenau). Notwithstanding the foregoing, Gaggenau will not incur
any liability, or have responsibility, for the Product if it is located in a
remote area (more than 100 miles from an authorized service
provider) or is reasonably inaccessible, hazardous, threatening, or
treacherous locale, surroundings, or environment; in any such
event, if you request, Gaggenau would still pay for labor and parts
and ship the parts to the nearest authorized service provider, but
you would still be fully liable and responsible for any travel time or
other special charges by the service company, assuming they agree
to make the service call.
Out of Warranty Product: Gaggenau is under no obligation, at law
or otherwise, to provide you with any concessions, including
repairs,
pro-rates, or Product replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein
excludes all defects or damage that are not the direct fault of
Gaggenau, including without limitation, one or more of the following:
(1) use of the Product in anything other than its normal, customary
and intended manner (including without limitation, any
form of commercial use, use or storage of an indoor product
outdoors, use of the Product in conjunction with air or water-going
vessels); (2) any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure to maintain,
improper or negligent installation, tampering, failure to follow
operating instructions, mishandling, unauthorized service (including
selfperformed "fixing" or exploration of the appliance's internal
workings); (4) adjustment, alteration or modification of any kind; (5)
a failure to comply with any applicable state, local, city, or county
electrical, plumbing and/or building codes, regulations, or laws,
including failure to install the product in strict conformity with local
fire and building codes and regulations; (6) ordinary wear and tear,
spills of food, liquid, grease accumulations, or other substances that
accumulate on, in, or around the Product; and (7) any external,
elemental and/or environmental forces and factors, including
without limitation, rain, wind, sand, floods, fires, mud slides,
freezing temperatures, excessive moisture or extended exposure to
humidity, lightning, power surges, structural failures surrounding the
appliance, and acts of God. In no event shall Gaggenau have any
liability or responsibility whatsoever for damage to surrounding
property, including cabinetry, floors, ceilings, and other structures or
objects around the Product. Also excluded from this warranty are
scratches, nicks, minor dents, and cosmetic damages on external
surfaces and exposed parts; Products on which the serial numbers
have been altered, defaced, or removed; service visits to teach you
how to use the Product, or visits where there is nothing wrong with
the Product; correction of installation problems (you are solely
responsible for any structure and setting for the Product, including
all electrical, plumbing or other connecting facilities, for proper
foundation/flooring, and for any alterations including without
limitation cabinetry, walls, floors, shelving, etc.); and resetting of
breakers or fuses. TO THE EXTENT ALLOWED BY LAW, THIS
WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH
RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES IN
CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR
NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF
ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY
WARRANTY IMPLIED BY LAW, WHETHER FOR
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD
THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN NO
EVENT WILL THE MANUFACTURER BE LIABLE FOR
CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS
LOSS", AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES,
INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK,
HOTELS AND/OR RESTAURANT MEALS, REMODELLING
EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE
DEFINITIVELY CAUSED EXCLUSIVELY BY GAGGENAU, OR
OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No attempt
to alter, modify or amend this warranty shall be effective unless
authorized in writing by an officer of BSH.
How to Obtain Warranty Service: To obtain warranty service for
your Product, you should contact the nearest Gaggenau authorized
service center.
Gaggenau
780 Dedham Street, Canton, MA 02021
800-828-9165
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