Manufacturer Warranty Information - EZA COMB-E Guide D'utilisation

MANUFACTURER WARRANTY INFORMATION

2 years from the delivery date : what is covered ?
1. Defects in materials or workmanship.
2 Non-cosmetic, normal wear and tear related damages.
3. Units authorized for return. To receive authorization, please contact our customer service team.
We will assign a return merchandise authorization (RMA) number and arrange a scheduled
pickup. Under no circumstances should you return a unit without prior authorization. Authorized
returns are not subject to a restocking fee.
4. Warranty restarts with replacement unit
What is not covered ?
1. Damage or defect caused willfully or through negligence.
2. Damage caused through excessive wear and tear.
Cosmetic blemishes, scratches, or dents acquired through the course of regular use.
3. Damage caused by use of the unit with unsafe, unregulated or inappropriate products, devices,
power sources or power consumption.
4. Damage resulting from use of the product for anything other than what it is intended for. This
warranty does not cover damage caused when the unit is used as a footstool, wheel chock,
doorstop or flotation device (it does not float, is not waterproof and may cause bodily injury or
death if used as a flotation device).
5. Any return not previously authorized by our team. Unauthorized return shipments will be
rejected or restocked without notification to the sending party.
6. Upgrade to a newer model. All damaged units will be replaced with a unit of the same model
that was originally purchased.
Additionnal Conditions :
1. Damage caused willfully or by negligence will void the warranty at any point in the 365-day
period. Willful or negligent damage is determined upon receipt and inspection of the unit. All
refunds/returns will be processed after inspection for willful or negligent damage.
2. Any unit that has been altered or repaired by an unauthorized service is voided of any warranty.
3. All products must be returned with all included attachments and accessories.The customer will
be billed/charged for any missing attachments or accessories.
4. If proof of purchase, purchase order, receipt or record of purchase is not available upon
request, we will not be responsible for any warranty service.
5. Any returned unit must be packaged safely and labeled clearly. Any damage caused by poor
packaging when returning the unit is the responsibility of the customer and may void the warranty.
6. Customers should keep a record of the serial number of any unit sent in for replacement. To
facilitate the return process, clearly write the serial number on the shipment box as well.
Products that are not authorized for return as per the RMA will not be accepted.
7. At our discretion, units will be repaired or replaced.
8. If the customer sends a unit in for repair and it is found to be free of defect or damage after
inspection, the customer will be responsible to pay a €50 service charge, actual handling and
shipping costs to and from our facility and any other necessary costs incurred during processing