Advanced Call Management; Call Waiting; Call Collision; Merging Calls - Logitech Jabra BH970 Guide De L'utilisateur

7. Advanced Call Management

7.1

Call Waiting

Call waiting allows a current communication software call to be placed on hold, and an incoming communication software call to be
answered (supported communication software only). Check your communication software documentation for call waiting compatibility.
Call waiting can be managed on the headset or the base.
Accept incoming call and put current call on hold
Accept incoming call and end current call
Reject incoming call and remain on current call
Switch between current call and call on hold
7.2

Call Collision

Call collision occurs when there is a current call on one phone and an incoming call on another phone. (Example: you have a current call
on a communication software program and an incoming call on a desk phone connected to the same base).
Call collision can be managed on the headset or the base.
Accept incoming call and put current call on hold
Accept incoming call and end current call
Reject incoming call and remain on current call
To switch between calls on hold, tap the multifunction button or tap the held call phone button on the base keypad.
7.3

Merging Calls

Calls on a desk phone and communication software can be merged to create a group call. There are two methods for creating a group
call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both methods of merging calls are
described below.
Merge an Outgoing Call with a Current Call
Desk phone
1. While on a desk phone call, dial a new number us-
ing the communication software. The desk phone
call will be placed on hold.
2. Simultaneously press and hold the desk phone
and communication software buttons on the base
for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to
green.
Merge an Incoming Call with a Current Call
Desk phone
1. While on a desk phone call, tap the communica-
tion software button to accept the incoming call.
The desk phone call will be placed on hold.
2. Simultaneously press and hold the desk phone
and communication software buttons on the base
for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to
green.
Unmerge/re-merge Calls
To unmerge or re-merge calls, simultaneously press and hold the desk phone and communication software buttons on the base keypad
for 1-3 seconds.
BH970 Wireless Mono DECT Headset User's Guide
Headset
Multifunction button
Press (1-2 secs)
Tap
Double-tap
Press (1-2 secs)
Headset
Multifunction button
Press (1-2 secs)
Tap
Double-tap
Communication software
1. While on a communication software call, tap the desk phone button on the
base. The communication software call will be placed on hold.
2. Dial a new number using the desk phone.
3. Simultaneously press and hold the desk phone and communication software
buttons on the base for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to green.
Communication software
1. While on a communication software call, tap the desk phone button to accept
the incoming call. The communication software call will be placed on hold.
2. Simultaneously press and hold the desk phone and communication software
buttons on the base for 1-3 seconds to merge the calls. When calls are
merged, the group call indicator will change to green.
Base
Communication software keypad button
Press (1-2 secs)
Tap
Double-tap
Press (1-2 secs)
Base
Keypad phone buttons
Tap incoming call´s phone button
Tap current call´s phone button, then tap incoming
call´s phone button
Double-tap incoming call´s phone button
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