Service Information - Howard Miller 625-236 Mode D'emploi

Table des Matières

Before pursuing service, ensure that all instructions provided with your Howard Miller clock have been carefully followed. These instructions will

provide detailed information to answer most questions. Contact the Howard Miller web site ( www.howardmiller.com ) for a list of frequently asked

questions that may conveniently resolve your problem or answer your question. Most problems can be quickly resolved without returning the clock

for service. Before calling, please have these instructions and the following information available:

Model Number: ________________ Serial Number: _________________ Date of Purchase: ________________ Where Purchased: _________________

The model and serial number can be found on the Product Information Label (see General Information).

Brief Description of Problem: ___________________________________________________________________________________________________________

PROCEDURES TO OBTAIN REPAIR SERVICE

• In the unlikely event that your clock appears to be malfunctioning or require repair, IN NORTH AMERICA please call one of our Repair

Technicians at (616) 772-9131. OUTSIDE NORTH AMERICA please call your distributor or agent.

• Have a copy of the original bill of sale or other proof of purchase or receipt date available.

• Have the Howard Miller model number and serial number and a complete description of the problem available.

• Return Authorization is required for all returns to Howard Miller. If you have been given authorization to return the clock to Howard Miller,

you will be given a Return Authorization number (RGA#). Returns without prior authorization may be subject to additional charges and delays.

If a return is necessary, please package clock in the ORIGINAL packaging. Failure to properly pack the clock may cause damage that is not covered

under warranty. You should obtain insurance for the return shipment. If ORIGINAL packaging is not available, you may find it convenient to take

the clock to a professional packaging and shipping company (consumer expense). Otherwise, please follow the instructions below.

1. Package the clock into a stiff corrugated carton. This carton needs to be larger than the

clock and should have at least 4" (inches) of space between the clock and each carton wall,

to allow for adequate cushion material.

2. Position the clock into the carton.

• Wrap the item in a plastic bag.

Damaged Glass Note: Remove all broken glass before packing the clock for return.

Failure to do so may further damage the clock and would not be covered under warranty.

• Cover the bottom 4" (inches) of the carton with cushioning material. Cushioning material may

include foamed peanuts, tightly packed newspaper or other similar material.

• Place the clock in the center of the carton on top of the cushioning material.

• Enclose the following inside the carton with the clock: the reason for returning the product,

the RGA#, and a copy of the original bill of sale or proof of purchase.

• Fill the remaining space around the clock, and use enough additional cushioning material

so that the clock cannot move or shift in transit.

3. Seal the carton securely with packaging tape. DO NOT use masking or tape intended for

gift wrapping.

4. Clearly mark the outside of the carton with the complete Howard Miller Company "ship to"

address. Include your complete address. Please include the Return Authorization number

(RGA#), above your name, on the address label.

5. Damage caused by poor packaging or freight handling is not covered under warranty.

NON-WARRANTY REPAIR SERVICE

Charges will result for repair services if a bill of sale or other proof of purchase date is not

provided, if instructions were not followed, if the clock is beyond the Limited Warranty period

or is otherwise outside the scope of the Limited Warranty

MINOR ADJUSTMENTS NOT COVERED UNDER WARRANTY

Repair service and/or parts to correct the following minor adjustments are at the consumer's expense:

1. "Set-Up". Set-Up instructions have been provided with your Howard Miller product.

2. Mechanical Movement Oiling and Cleaning. The movement in your clock is a mechanical mechanism and, therefore, requires periodic oiling

and cleaning depending on climatic and environmental conditions. Under normal conditions a movement requires oiling with high quality clock

oil approximately every two years from the date of purchase. Please contact a qualified clock repair person or authorized Howard Miller Service

Center for this service.

3. Replacement of Suspension Spring.

suspension springs are available from Howard Miller.

4. Pendulum, Timing, and Chime/Strike Hammer Adjustments. Instructions for these adjustments have been provided in this publication

FREIGHT DAMAGE

By accepting our product for shipment, the carrier acknowledges that the product is in First Class condition. By signing (or someone else signing

on your behalf) to accept the shipment, you acknowledge that the product has been received in the same First Class condition as shipped. If the

carton is crushed or otherwise damaged, instruct the driver to note the damage on the freight bill and file a claim immediately with the carrier. For

your protection, we suggest that you inspect all merchandise at the time of delivery, before signing the Bill-of-Lading. When you or your

representative signs without noting any damage, shortages or exceptions, you accept and own the merchandise, as delivered.

CONCEALED FREIGHT DAMAGE

Should damage be discovered after delivery, you (the consignee) are responsible for filing a written Concealed Damage Claim with the carrier,

requesting the carrier to make an inspection and create a damage report. This must be done no later than 14 days after the delivery date. Filing this

claim is your responsibility, however, we will help you with the process and act as your advocate in reaching a satisfactory resolution with the carrier.