Assistance Or Service; In The U.s.a; In Canada; Accessories - Jenn-Air W10162493A Instructions D'installation Et Guide D'utilisation Et D'entretien

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Before calling for assistance or service, please check

"Troubleshooting." It may save you the cost of a service call. If

you still need help, follow the instructions below.

When calling, please know the purchase date and the complete

model and serial number of your appliance. This information will

help us to better respond to your request.

In the U.S.A.

If the problem is not due to one of the items listed in the

"Troubleshooting" section...

Call the dealer from whom your appliance was purchased, or call

Jenn-Air at 1-800-688-1100 to locate an authorized service

company. When calling, please know the purchase date and the

complete model and serial number of your appliance. Be sure to

retain proof of purchase to verify warranty status.

If the dealer or service company cannot resolve your problem,

write to:

Jenn-Air Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Web address: www.jennair.com

Or call: 1-800-688-1100

U.S. customers using TTY for deaf, hearing impaired or speech

impaired, call: 1-800-688-2080 (Monday - Friday, 8:00 a.m. -

8:00 p.m. Eastern Time).

NOTE: When writing or calling about a service problem, please

include the following information:

1. Your name, address and daytime telephone number.

2. Appliance model number and serial number.

3. Name and address of your dealer or servicer.

4. A clear description of the problem you are having.

5. Proof of purchase (sales receipt).

User's guides, service manuals and parts information are

available from Jenn-Air Brand Home Appliances, Customer

eXperience Center.

JENN-AIR

For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or

furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter "Jenn-Air") will pay for factory

specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a Jenn-Air designated

service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used

in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of

original purchase date is required to obtain service under this limited warranty.

SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTS

In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions

attached to or furnished with the product, Jenn-Air will pay for factory specified parts for the following components (if applicable to the

product) if defective in materials or workmanship:

Electric element

Touch Pad and microprocessor

Glass ceramic cooktop: if due to thermal breakage