Warranty And Guarantee - AE REU Notice D'utilisation Et De Montage

REU - RDU - RDW - RSW - RUL
Warranty, Guarantee and Product Liability
The warranty is granted in accordance with the statutory provisions of the Republic of Austria, as well as of the EU.
1. Prerequisite for the provision of warranty services by Austria Email AG (hereinafter referred to as AE AG) shall be the
presentation of the paid invoice for the purchase of the device for which the warranty service is claimed, whereby
the identity of the device with regard to the model and the manufacturing number must be evident from the invoice
and must be documented by the claimant. The General Terms and Conditions, Terms and Conditions of Sale and
Delivery of AE AG shall apply exclusively.
2. To the extent required by the law, respectively in the Operator's Manual and Installation Instructions, the assembly,
erection, connection and commissioning of the unit for which the claim is presented must have been carried out by
a licensed electrician or installation firm, duly observing all applicable rules. The tank (without outer shell and plastic
outer shell) must be protected from sunshine to avoid discolouring of the PU foam and potential warping of plastic
components.
3. The room in which the device is operated must be free of frost. The unit must be mounted in a location that may
reasonably be expected, i.e. it must be possible to access and replace the unit without difficulty for the purpose of
necessary maintenance, repairs and possible replacement. The costs for any necessary changes to the structural
conditions (e.g. doors and passages too narrow) are not governed by the guarantee and warranty declaration and
therefore shall be rejected on the part of AE AG. If the water boiler is set up and operated in uncommon locations
(e.g. attics, living rooms with water-sensitive floors, store rooms, etc.), the possibility of water leakage must be
taken into account and provisions made for collecting and discharging the water leakage in order to prevent
secondary damage within the meaning of product liability.
4. The following is not covered by the warranty and guarantee:
inappropriate transport, normal wear and tear, intentional or negligent damage, use of force of any kind or
description, mechanical damage or damage caused by frost or also by exceeding the operating pressure stated on
the rating plate, even if only once, use of connection fittings that do not comply with the standard, use of defective
tank connection fittings and unsuitable and defective service fittings. Breaking of glass and plastic components,
possible colour differences, damage due to improper use, in particular non-observance of the mounting and
operating instructions (Operating and Mounting Instructions), damage by external influence, connecting to
incorrect voltage, corrosion damage as a consequence of aggressive waters (water not suitable for drinking) in
accordance with the national regulations (e.g. Austrian ordinance on drinking water, TWV – Fed. Law Gazette II
No. 304/2001), deviations between the actual drinking water temperature at the tank fitting and the specified hot
water temperature of up to 10°K (hysteresis of the controller and possible cooling due to pipelines), Insufficient
water conductivity (min. 150 μs/cm) operational wear of the magnesium anode (wearing part), natural formation
of boiler scale, lack of water, fire, flood, lightning, overvoltage, power failure or other types of force majeure. Use
of non-original and company-external components such as e.g. heating elements, reactive anode, thermostat,
thermometer, ribbed tube heat exchanger, etc., Parts installed in an uninsulated condition with respect to the
storage tank, ingress of foreign particles or electrochemical influences (e.g. mixed installations), failure to observe
the design documents, unpunctual and undocumented renewal of the installed protective anode, no or improper
cleaning and operation, as well as any deviations from the standard that reduce the value or functionality of the
device only slightly. Fundamental compliance with all regulations in ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717,
VDI 2035 or the corresponding national regulations and laws must be ensured.
5. In the case of an authorised complaint, this must be reported to the next available customer service location of AE
AG. The same reserves the right to decide whether a defect component shall be replaced or repaired or whether a
defect device shall be replaced by an equivalent fault-free device. Furthermore, AE AG explicitly reserves the right
to request that the rejected device be returned by the buyer.
6. Repairs under warranty must be performed exclusively by persons authorised to do so by AE AG. Replaced
parts shall remain the property of AE AG. If a repair of the hot water heater should be required in connection with
necessary service work, the Manufacturer shall invoice these as repair and prorated material costs.
7. Any intervention by third parties without our express instruction, even if performed by a licensed electrician, shall
have the effect of voiding the warranty. Costs for repairs carried out by third parties shall be replaced only if AE AG
has previously been requested to remove the defect and if AE AG shall have failed to satisfy its obligation to replace
the defective item or repair the defect or if it shall have failed to do so within a reasonable period of time.
8. Neither the performance of works under warranty or guarantee, nor the performance of service and maintenance
works shall renew or extend the term of warranty.
en
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Id.Nr.: 242782-1