Troubleshooting - WINK RELAY Guide De L'utilisateur

TROUBLESHOOTING

ISSUE SOLUTION
Won't power up Check the wiring.
Not connecting Check your router settings:
to Wi-Fi
1 Relay can ONLY connect to a 2.4GHz
router broadcasting with a 20 MHz bandwidth.
When using a dual band router: Dual band routers
operate in 2.4GHz and 5GHz modes simultaneously.
Relay CANNOT connect to the 5GHz network, it can
ONLY connect to the 2.4GHz network. Relay can
ONLY connect to the 2.4GHz router broadcasting with
a 20 MHz bandwidth, NOT when the 2.4GHz router is
broadcasting with a 40MHz bandwidth.
2 Check that security is set to WPA-PSK not WEP.
I have Check the wiring instructions.
extra wires
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CUSTOMER SERVICE
If you need any help, we have your back with a customer
support team that is available 7 days a week.
support@wink.com
Email us at
or call 1-844-WINK-APP to speak to a real person.
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