Faqs; Troubleshooting - Belkin OmniView Manuel De L'utilisateur

P74238ea_F1DE101G-man.qxd 28-04-2003
Does the RIPC work with Belkin OmniView ENTERPRISE Series
KVM Switches?
Yes, it does.
Does the RIPC work with non-Belkin KVM switches?
Yes, the RIPC works with non-Belkin PS/2 KVM switches, however, be advised
that degradation in performance may result if a lesser-quality KVM switch is
used.
What operating systems does the RIPC support?
The RIPC supports Windows NT, 2000, and XP.
Can I use my RIPC with operating systems that are not based on Microsoft
Windows?
Yes, you can use your RIPC with other platforms, however, only the keyboard
and video are supported.
Does the RIPC put any strain on the servers?
No, the RIPC is a 100% hardware solution that does not require any additional
software installed on servers.
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FAQs

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TROUBLESHOOTING

The remote mouse doesn't work or is not synchronous.
Make sure the mouse settings match the mouse model.
The video quality is bad or the picture is grainy.
Try to correct the brightness and contrast settings until they are out of a range
where the picture looks grainy. Use the auto adjustment feature to correct a
flickering video.
Login fails.
Use the administrator account to log in and make sure your user name and
password are correct.
The Remote Access window can't connect to the RIPC.
A firewall may be preventing access. Make sure the TCP port numbers 443 or 80
are open for incoming TCP connection establishments.
No connection can be established to the RIPC.
Check to ensure that the network connection is working in general (ping the
IP address of the RIPC). If not, check network hardware.
Is the RIPC powered on? Check whether the IP address of the RIPC and all
other IP-related settings are correct.
Verify that all the IP infrastructure of your LAN, such as routers, etc., is
correctly configured. Without a ping functioning, the RIPC will not work.
Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the
RIPC's system and not transmitted to the host.
Create a hot key command for this special function.
In the browser the RIPC pages are inconsistent or chaotic.
Make sure your browser cache settings are correct. Be especially careful that
the cache settings are NOT set to "never check for newer pages". Otherwise,
the RIPC pages may be loading from your browser cache and not from the card.
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