Troubleshooting - Sony SCPH-20401 Mode D'emploi

Troubleshooting

34
Please go through this section if you experience difficulty in
operating the HDD or HDD Utility Disc (ver 1.10).
If you experience any of the following difficulties, use this troubleshooting guide
to help remedy the problem before requesting repair.
Should any problem persist, contact our technical support line at 1-800-345-7669
for assistance.
You cannot install the HDD software (HDD compatible browser,
additional system configuration settings and CD Player software) from
HDD Utility Disc (ver 1.10).
• The HDD unit may not be installed in the PlayStation
– Read the hardware installation guide for the internal hard disk drive (40GB) (for
PlayStation 2), and install the HDD unit properly.
®
The HDD icon does not appear on the screen.
The browser may not be compatible with the HDD. The following diagnosis may also
apply if the "Keyboard" and "Mouse" settings do not appear in the System
Configuration menu.
• The HDD unit may not be installed properly in your PlayStation
– Read the hardware installation guide for the internal hard disk drive (40GB) (for
PlayStation 2), and install the HDD unit properly.
®
If this fails to solve the problem, some files on the HDD related to the browser
may be damaged. Try re-installing the HDD software. For details, see "Re-
installing the HDD software" (page 32).
The icons of folders or PlayStation
the screen.
• There may be a problem with the data in the folder or the PlayStation
software.
– If an error occurs on the HDD, the icons of folders or PlayStation
software may not be displayed. Try using the Diagnose and Repair HDD utility.
For details, see "Diagnosing and repairing the HDD" (page 30).
2 console properly.
®
2 format software do not appear on
®
2 console.
®
2 format
®
2 format
®