Guarantee | Environment And Recycling - Stiebel Eltron FFB 4 EU Utilisation Et Installation

GUARANTEE | ENVIRONMENT AND RECYCLING

Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82
066 271 083) of 294 Salmon Street, Port Melbourne, Victoria, 3207
("we", "us" or "our").
The warranty
2. This warranty applies to the Stiebel Eltron Water Heaters - Wa-
terMark Approved (the "unit") listed within this operating and in-
stallation guide manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace, at
our absolute discretion, a faulty component in your unit free of
charge if it fails to operate in accordance with its specifications
during the warranty period.
4. If we repair or replace a faulty component to your unit under this
warranty, the warranty period is not extended from the time of
the repair or replacement.
5. The warranty period commences on the date of completion of
the installation of the unit. Where the date of completion of in-
stallation is not known, then the warranty period will commence
2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes is
shown in the table below. Domestic purposes means that the
unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of completion of the
installation of the unit.
7. The warranty period for a unit used for commercial purposes is
shown in the table below. Commercial purposes means that the
unit is used for a non-domestic purpose and includes but not lim-
ited to being used in a motel, hotel, mining camp or nursing
home.
Component Warranty period
www.stiebel-eltron.com
All components 1 year from the date of completion of the
installation of the unit.
All components 5 years from the date of completion of the
installation of the unit.
7. The warranty period for a unit used for commercial purposes is
shown in the table below. Commercial purposes means that the
unit is used for a non-domestic purpose and includes but not lim-
ited to being used in a motel, hotel, mining camp or nursing
home.
11. We will arrange a suitable time with you to inspect and test the
Component Warranty period
unit.
All components 1 year from the date of completion of the
Warranty exclusions
installation of the unit.
12. We may reject your warranty claim if:
Your entitlement to make a warranty claim
12.1. The unit was not installed by registered and qualified tradespeo-
8. You are entitled to make a warranty claim if:
ple.
8.1. you own the unit or if you have the owner's consent to represent
12.2. The unit was not installed and commissioned:
the owner of the unit;
(a) in Australia;
8.2. you contact us within a reasonable time of discovering the prob-
(b) in accordance with the Operating and Installation Guide; and
lem with the unit;
(c) in accordance with the relevant statutory and local require-
How you make a warranty claim
ments of the State or Territory in which the unit is installed.
9. To make a warranty claim you must provide us with the following
12.3. The unit has not been operated or maintained in accordance
information:
with the Operating and Installation Guide.
9.1. The model number of the unit;
12.4. The unit does not bear its original Serial Number for Rating Label.
9.2. A description of the problem with the unit;
12.5. The unit was damaged by any or any combination of the follow-
9.3. The name, address and contact details (such as phone number
ing:
and e-mail address) of the owner;
(a) normal fair wear and tear;
9.4. The address where the unit is installed and the location (e.g. in
(b) connection to an incorrect water supply;
laundry);
(c) connection to water from a bore, dam or swimming pool;
9.5. The serial number of the unit;
(d) connection to an incorrect power supply;
9.6. The date of purchase of the unit and the name of the seller of the
(e) connection to faulty equipment, such as damaged valves;
unit;
(f) foreign matter in the water supply, such as sludge or sedi-
9.7. The date of installation of the unit;
ment;
9.8. A copy of the certificate of compliance when the unit was in-
(g) corrosive elements in the water supply;
stalled.
(h) accidental damage;
10. The contact details for you to make your warranty claim are:
(i) act of God, including damage by flood, storm, fire, lightning
Name: Stiebel Eltron (Aust) Pty Ltd
strike and the like;
294 Salmon Street, Port Melbourne,
Address:
(j) excessive water pressure, negative water pressure (partial
Victoria, 3207
vacuum) or water pressure pulsation.
Telephone: 1800 153 351
12.6. The unit was damaged before it was installed e.g. it was dam-
FFB 4 EU | FFB 4 Set EU | FFB 4 AP | FFB 4 Set AP |
(8.00 am to 5.00 pm AEST Monday to Friday)
aged in transit.
Contact person:
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Aus
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