TROUBL E SHOOTING GUIDE
PROBLEM
Fire is not switching on.
Logs glow but flame effect does
not work.
Heater doesn't work, but Power
and Heater switches / buttons are
in the"ON" position
Fire seems noisy.
There is a visible flame effect, but
the heater does not blow warm
air.
Remote is not operating
POSSIBLE CAUSE AND SUGGESTED
SOLUTION
1. Ensure mains switch is on.
2.Check that the unit is plugged into a
standard 220-240V outlet.
3. Replace the fuse in the plug.
Check to see if the spinning motor is working.
Turn all switches / buttons to
the"OFF"position and unplug the unit from
the walloutlet for 10 minutes. After 10
minutes plug the unit back into wall outlet,
and operateas normally.
1.There is a level of noise when the flame
effect is in use, caused by a motor that helps
generate the effect. This noise will be heard
when there is no other background noise.
2.There is a higher level of noise associated
with the heater motor; this is due to the air
flow required when heat has been selected.
1. Check that thetemperature setting
exceeds the room temperature.
2.Turn on/off the Heater button several times
to make sure it is in the"ON"position
1. Repeatedly pressing buttons in rapid
succession may cause the transmitter to
malfunction. Operate remote transmitter at a
slow measured pace. Press the remote
control buttons with an even motion and
gentle pressure.2. Check or replace
batteries.
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EN