TROUBLE SHOOTING
Robotic Mower cannot dock with docking station
•
Check that the boundary wire in front and underneath the charger is in a straight line.
•
Check that the docking station's position is suitable as explained in this manual.
Robotic Mower runs in circles while mowing or while following boundary wire
back to docking station
•
Verify that no power cable runs parallel and in close proximity the boundary wire. If necessary, reposition
the boundary wire.
•
Check if a front wheel is stuck.
•
If a neighbor has a similar Robotic Mower, the signals may interfere. Try setting your docking station and
Robotic Mower are set to the alternative boundary signal S1 to S2.
•
Driving motor may be damaged, please contact customer support.
The Robotic Mower is noisy
•
Inspect the blade fixing screws; tighten if necessary.
•
Inspect the blades for damage; replace if necessary.
•
Grass may be too high. Try increasing the cutting height, or mow the lawn with an ordinary lawnmower
first.
•
Cutting motor failure, please call after sales service.
Mower remains at or returns to docking station when pressing START button
•
Check if the mower has already completed the programmed working time for that day.
•
Battery is low, the Robotic Mower needs to be charged.
LED signal indicator on docking station
S1/S2 indicator lights on.
Boundary wire signal in good condition.
S1/S2 indicator flashes.
Boundary wire broken, no signal.
S1/S2 indicator flashing alternately.
Mower is charging in the docking station.
28
Hotline: 1-866-902-9690
TROUBLE SHOOTING
Charging trouble shooting
Problem
Possible cause
Incorrect wire connection
No light on charge base
AC Power has not been switched
ON
S1 or S2 indicator flashes
Boundary wire broken, no signal
separately
Machine not correctly docked in
charge base
Robot not charging
Charger pins corroded
Mowing trouble shooting
Problem
Possible cause
ON/OFF key has not been
No Power to machine
activated
Robotic Mower has low charge
Time setting not activated
Grass build up under deck
Battery power low
Grass too long
Machine fails to START
Cutting height is too low
Battery temperature too cold /hot
Boundary wire broken
Mower outside the
Boundary wire is on a slope
boundary wire
Parts of the lawn are
Mower needs more cutting time
uncut
Grass too long
Obstacles on lawn
Mower gets stuck in
Boundary wire not correct laid
Lawn area
Wire in front of docking station
incorrect installed
Blade loose
Blades damaged jammed
Excessive vibration/noisy
Grass maybe to high
Cutting motor failure
Power cable runs parallel/close to
wire
Front wheel is stuck
Signal interfere with robot in
Mower runs in circles
neighborhood
Driving motor failure
Connection issue or broken/cut
boundary wire
Hotline: 1-866-902-9690
Corrective action
Check wire connections "F and B"
Switch on AC power
Repair broken cable with provided
connectors
Check machine is fully docked in charge
base
Check charge base is on flat surface
Clean the charger pins
Corrective action
Switch ON the machine and try again
Place machine in the docking station
Select time schedule and then try again
Clean under deck with brush
Place machine in docking station
Mow the lawn to 2.5 in
Mow the lawn to 2.5 in and raise cutting
height
Working condition is between 40ºF and
113ºF
Repair broken boundary wire
Modify boundary wire and leave bigger
distance on slope
Increase scheduled cutting time
Mow the lawn to 2.5 in
Remove obstacles from the lawn
Modify boundary wire to zone out obstacles
5 ft of straight cable to front of docking
station needed
Tighten screw bolt
Replace damaged blades
Increase cutting height, reduce later step
by step or mow the lawn with ordinary
lawnmower first
Please call the after sales service
Reposition of boundary wire
Clean front wheel area
Change to alternative boundary signal (S1/
S2)
Please call after sales service
Repair/check connections on charge base
and boundary wire being broken/cut
29