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52 TROUBLESHOOTING
Symptoms
Oven temperature too
hot or too cold
Scratches or
abrasions on cooktop
surface
Metal marks
Brown streaks or
specks
Areas of discoloration
on cooktop
Oven will not Self
Clean *
"Crackling" or
"popping" sound
Fan noise
Convection Fan stops
Displayed colon in the
clock is flashing
Excessive smoking
during a Self Clean
cycle *
Oven door does not
open after a Self
Clean cycle *
Possible Causes / Solutions
• Oven sensor needs to be adjusted.
- See Oven Temperature Adjustment in the Features section.
• Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure the cooktop surface and bottoms of utensils are clean before
using. Small scratches do not affect cooking and will become less visible with
time.
• Cleaning materials not recommended for glass-ceramic cooktop have been
used. See Cleaning the Glass-Ceramic Cooktop in the MAINTENANCE section.
• Cookware with rough bottom has been used. Use smooth, flat-bottomed
cookware.
• Scraping of metal utensils on cooktop surface. Do not slide metal utensils
on cooktop surface. Use a glass-ceramic cooktop cleaning creme to remove
the marks. See Cleaning the Glass-Ceramic Cooktop in the MAINTENANCE
section.
• Boilovers are cooked onto surface. Use a blade scraper to remove soil. See
Cleaning the Glass-Ceramic Cooktop in the MAINTENANCE section.
• Mineral deposits from water and food. Remove using a glass-ceramic cooktop
cleaning creme. Use cookware with clean, dry bottoms.
• The oven temperature is too high to set a Self Clean operation.
- Allow the range to cool and reset the controls.
• Oven controls improperly set.
- See the Self Clean section.
• A Self Clean cycle cannot be started if the oven lockout feature is active.
• This is the sound of the metal heating and cooling during both the cooking and
Self Clean functions.
- This is normal.
• A convection fan may automatically turn on and off.
- This is normal.
• Convection fan stops during a convection bake cycle.
- This is normal and is done to allow for more even heating during the cycle.
This is not a failure of the range and should be considered normal operation.
• This is normal. This means that the product has just been plugged in, or that it
has experienced a power interruption. Press Cook Time for three seconds and
reset the clock, or press any key to stop the flashing.
• Excessive soil.
- Turn the oven mode knob to the Off position. Open the windows to rid the
room of smoke. Wait until the Self Clean mode is cancelled. Wipe up the
excess soil and reset the clean.
• Oven is too hot.
- Allow the oven to cool below locking temperature.
• Allow about one hour for the oven to cool after the completion of a Self Clean
cycle. The door can be opened when the lock
• The control and door may be locked.
is no longer displayed.
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