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Before You Call For Service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
Surface units will not
Improper cookware
maintain a rolling boil
being used.
or cooking is not
In some areas, the power
fast enough
(voltage) may be low.
Sur
face units do
A f
blown or the circuit breaker
not work properly
tripped.
Cooktop controls
improperly set.
Surface units do
There has been a main power
supply surge and/or a power
not work.
interruption and surge
Surface unit stops
This is normal. The unit
glowing when turned
is still on and hot.
to a lower setting
Scratches (may appear
Incorrect cleaning
as cracks) on cooktop
methods being used.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned
on the cooktop
before next use.
Hot surface on a model
with a light-colored cooktop.
Plastic melted to
Hot cooktop came into
the surface
contact with plastic placed
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled
of the cooktop
on the cooktop.
Frequent cycling
Improper cookware
off and on of
being used.
surface units
Oven light does
Light bulb is loose.
not work
Oven will not work
Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.
A fuse in your home may
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the oven section.
Oven too hot.
use in your home may be
What To Do
• Use pans which are flat and match the diameter of
the surface unit selected.
• Cover pan with a lid until desired heat is obtained.
• Replace the fuse or reset the circuit breaker.
•
Check to see the correct control is set for the surface
unit you are using.
• On the Control Panel, activate the Self Clean mode (press
the SELF CLEAN button).
• Wait for 30 seconds and then press the OFF button.
• The cooktop should now be ready to operate.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Glass surface―potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• Tighten or replace the bulb.
grounded outlet.
• Replace the fuse or reset the circuit breaker.
• Allow the oven to cool to below locking temperature.
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