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Information codes
If the Laundry Hub fails to operate, you may see an information code on the screen. Check the table below
and try the suggestions.
Code
Clean drain filter
Check water supply
faucets and restart
Check water lines
Unbalanced load
detected
Door is open / Close the
washer door and try
again / Close the dryer
door and try again
Untitled-1 93
Water is not draining from the washer.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service center.
Water is not supplied to the washer.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washer is running with sufficient water pressure.
• Make sure that the cold and hot water taps are properly connected.
• Clean the mesh filter as it may be clogged.
• All buttons will be disabled for 3 minutes after the information code
appears.
• When the "Check water supply faucets and restart" message appears, the
machine drains water for 3 minutes. In the meantime, the Power button
will be disabled.
• Make sure the cold water supply hose is firmly connected to the cold water
tap. If it is connected to the hot water tap, the laundry may be deformed
with some cycles.
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washer is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs washing, such as
a bathrobe or pair of jeans, the final spin result might be unsatisfactory,
and an "Unbalanced load detected" check message will be shown on the
display.
Operating the washer or dryer with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
Action
English 93
2023-12-18( )
5:49:41
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