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en-us_main.book.book Page 38 Tuesday, October 17, 2023 9:43 AM
38 TROUBLESHOOTING
Problem
Noises are heard
Whistling sound
during cooking. The
• Most noticeable with lighter weight cookware or when cookware is empty.
following noises are
• Under certain conditions, your cookware may produce a high-pitched whistling noise
normal.
Cracking sound
• May occur when using composite cookware as the different materials resonate and heat at
Clicking sound
• Caused by the electrical switches.
• It is normal to hear a clicking noise when operating burners below power level 6.
Ticking sound
• Caused by the cookware detection.
The Boost function
To prevent damage to the product, if one of the right-side elements is turned on when
has been deactivated
the center dual element is using the Boost setting, the power setting of the center dual
or cannot be
element is automatically reduced to power level 9.
activated.
• To maintain the Boost setting on the center dual element, use any of the left side elements
• For safety, after 6 minutes the Boost setting will automatically revert to either power level
The cookware
There is no cookware on the burner.
cannot be detected
• Place cookware on the burner. The words "Auto Detected" will be displayed.
automatically.
Cookware is not compatible with induction cooktop.
• Use only cookware that is compatible with the induction cooktop. For details of compatible
Cookware has been
Cookware is overheated.
damaged.
• Never use the Boost mode to preheat empty cookware or to heat oil, butter or lard.
• Use the Boost function to boil water or heat up large quantities of food quickly.
Output power is
Cooktop is overheated.
different when the
• The power level displayed may be different from the actual power level at the high end of
same type of burner
is used.
Power cycling
This is normal.
• During use, the heating element cycles on/off to control the output power.
The LCD screen does
Hot cookware is placed on top of the LCD screen.
not work properly.
• To prevent malfunction, do not place the hot cookware on top of the LCD screen.
Timer does not turn
This is normal.
off the cooking zone.
• The kitchen timer/cooking timer acts as a simple timer and does not turn off the cooking
The hot surface
This is normal.
indicator stays on
• After you turn off the burners, the indicator remains on until the ceramic glass surface
after the burners are
turned off.
• If the temperature near the product is high, it may take longer for the ceramic glass
when two elements are in use at the same time. The power levels at which this occurs may
vary depending on the kind of cookware being used. Change the power level to eliminate
the noise or reduce its volume.
different rates. This will not damage or impair the performance of the cookware.
instead.
9 or the previously set power level.
cookware, see Induction Cookware
the temperature range. To prevent the cooktop from overheating, the power level is
controlled automatically.
zone.
cools down.
surface to cool down.
Possible Cause & Solution
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