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en-us_main.book.book Page 37 Tuesday, October 17, 2023 9:43 AM
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Parts and Features
Problem
Cooktop does not
Cooktop controls are locked.
work
• See Clean Lock to turn off the Clean Lock feature.
Circuit breaker has tripped or fuse is blown.
• Reset the circuit breaker.
Power outage.
• Check house lights to confirm power outage.
Installation wiring not complete.
• Contact the installer or dealer.
Cooktop does not
Incorrect cooking zone selected.
heat
• Make sure the correct control is ON for the cooking zone being used.
No power to cooktop.
• See "Cooktop does not work" above.
Elements turn off
Cooktop inner temperature is too high.
while cooking.
• Check that cooktop has been installed according to the installation instructions.
Elements do not get
Control panel may not be set properly.
hot enough.
• Check the power level.
Cookware that is not marked IH or convection compatible may not heat properly.
• Use cookware with the IH mark.
Cookware may not be flat or the correct shape or size.
• Use cookware with a flat bottom.
• Minimum cookware size
• For best results when using the Dual cooking zone, use cookware with a bottom surface
• Use the recommended cookware. See Induction Cookware.
A fan sound can be
Cooktop inner temperature is high.
heard.
• This is normal.
Noises are heard
Humming/buzzing sound
during cooking. The
• Caused by the magnetic field transmitting power to the cookware. It is most noticeable at
following noises are
normal.
- Use cookware with a bottom surface diameter of 5 13/16" (147 mm) or greater.
- For Flexible Cooking Zone, minimum cookware size is 4 3/4" x 10 5/8" (120 mm x 270
mm)
that is 9" in diameter or larger.
The cooling fan will run when any element is turned on. With heavy use the fan may
continue to run after the controls are turned off until the cooktop has cooled.
high power settings and becomes quieter if the power is reduced.
TROUBLESHOOTING
Possible Cause & Solution
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