Gaggia VIVA CHIC Mode D'emploi page 19

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18
Troubleshooting
This chapter summarises the most common problems you may encounter while using the machine.
For support, please contact your local dealer or authorised service centre. The contacts are indicated
in the warranty booklet provided separately, else visit www.gaggia.com or www.gaggia.it.
Problem
The machine does not
switch on.
The pump is very noisy.
The coffee is too cold.
The milk does not froth.
It is not possible to make
cappuccino.
Possible cause
The machine is not
connected to a wall-
mounted power socket.
The power button is set to
OFF position.
There is no water in the tank.
The water tank is not
correctly placed.
Pre-heating not carried out.
The "machine ready"
indicator light was off when
you turned the selection
knob to the coffee position.
The cups are cold.
The type of milk used is not
suitable for frothing..
The classic pannarello may
be clogged.
The steam load in the boiler
is discharged.
Solution
Connect the machine to a wall-mounted
power socket.
Ensure that the power button is on ON
position.
Fill the tank with water and prime the
circuit.
Place the water tank in the machine
once again and push it downwards until
the reference marks are visible.
Preheat the filter holder.
Wait until the "machine ready" indicator
light comes on.
Preheat the cups using hot water.
Use of cold whole milk is recommended
for the best result. Do not use powdered
milk or skimmed milk.
Clean the classic pannarello.
Prime the circuit.