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Help for USB connectivity issues during setup (Windows)
If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
Potential Issue
HP software is unable to find the
printer
Windows operating system is
out of date
Move printer properly to prevent ink leaks
1. T urn off the printer and remove the power cord.
3. Press down on the side of the printhead cover to
release the cover.
5. Pack the printer in a box (if available).
While moving the printer, keep it horizontal to
prevent ink leakage.
7. Connect the power cord and turn on the printer.
8
1. Try searching again and wait patiently. The software can only find the printer
after the drivers have been fully installed. This might take up to 10 minutes.
2. To check the driver installation status:
a. Open Control Panel on your Windows computer.
b. Select Devices and Printers and find your new printer. A loading icon will
be displayed during installation. When installation is complete, you will
get a Windows notification.
3. Return to the HP software and search again.
4. Select the printer when it appears. Follow the instructions in the software to
complete setup.
If the HP software is still unable to find the printer after following the above steps:
1. Make sure your computer operating system is up to date. If an update is
available, install the latest version.
• If your update preference is turned off, turn on computer updates.
• An older version of the operating system might take longer to install drivers.
• You might need to restart your computer after the update.
2. After the update, open the HP software and select Add Printer to search again.
3. Select the printer when it appears. Follow the instructions in the software to
complete setup.
2. Open the front door. Make sure the print carriage is all the
way to the left; if not, manually move it to the left.
4. Insert a cardboard restraint. Close the front door.
6. After unpacking, push down the blue latch to close the
printhead cover. Make sure the cover is properly closed.
For printer troubleshooting and videos, visit hp.com/support
Solution
hp.com/support/movingsmarttank
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